Job Details
Description
$15-$20/hour DOE
Are you passionate about providing exceptional customer service and creating positive experiences for others? Nuvia is seeking dedicated individuals to join our Inbound Call Router team. As a member of this team, you will play a crucial role in assisting patients by connecting them with the right person who can help them, all while maintaining the highest standards of patient experience.
Role: Inbound Call Router
Location: Remote
Type: Full-time (40 hours per week)
Responsibilities:
- Answer inbound phone calls within 1-2 rings, ensuring a Nuvia standard patient experience.
- Communicate efficiently and effectively with patients to understand their needs.
- Solve problems quickly and urgently to find the correct personnel to forward/transfer the call.
- Provide accurate information, including follow-up contact details.
- Update patient chart notes whenever there is communication with a patient.
- Manage the company’s “messaging inbox” for patients who respond to a 3-day pump-up automation.
- Familiarize and stay up-to-date with the phone systems and company software/programs.
- Learn and keep current with NOS and other software programs used within the company.
- Understand the Nuvia 24z process and stay informed about changes within the company to ensure accurate information is given to incoming callers.
- Perform any other tasks as required by your manager.
Requirements:
- Availability for at least 40 hours a week.
- Demonstrate exceptional customer service skills.
- Possess high social intelligence to navigate complex situations with patients, other callers, and team members.
- Be proactive in problem-solving issues that arise with patients.
- Understand and live by Nuvia company values.
Results:
- Ensuring happy and satisfied patients.
- Building a happy working relationship with your General Manager.
- Feeling fulfilled by taking care of people who truly need your help.
- Developing a sense of camaraderie with your team.
Why Join Nuvia?
- Opportunity to make a significant impact on patient care.
- Collaborative and supportive team environment.
- Continuous learning and development.
- Competitive salary and benefits package.
If you are ready to be part of a dynamic team dedicated to providing excellent patient care, apply today to join the Nuvia family!
Nuvia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
