Remote
Job Description:
The Telecommunicator II is an up and comer on the Inbound Communications team, with demonstrated excellence meeting the needs of Cityblock’s members.
This role is fully remote, and may require regular work on alternating weekends and federal or company holidays. It is directly member-facing, encompassing the responsibilities of the preceding Telecommunicator I role within the job class. In addition, the TC II demonstrates alignment to Cityblock’s values through the fulfillment of these added responsibilities:
Responsibilities
Put Members First:
- Be timely and punctual, both in attendance and throughout requests for service
- Provide and maintain a secluded workspace, free of distractions and private to protect the integrity of sensitive or protected information.
Bring your whole self:
- Assist in building upon the foundation of our effectiveness by testing and offering feedback on new processes and tools
- Serve as a mentor/buddy to new teammates and host visitors or observers
Be all in:
- Own your areas of strength and growth, demonstrating the willingness and effort through self-review of Quality Assurance reports
- Attains additional functional skills such as omnichannel communication (via SMS, E-Mail and form submissions)
Aim for understanding:
- Guide callers through processes to assess their needs, give them a say, and add value to every interaction
- Gain a deep knowledge
Lean into discomfort:
- Maintains composure and quality of service when confronted by offensive and/or disruptive language from members
- Thrive in a fully remote work environment utilizing written and visual instructions, demonstrating progressively increased independence
Work Experience
- 2 or more years in the health contact center field, with at least 6 months of success as a Telecommunicator I
Education
- High School Diploma or GED
We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, paid time off, including vacation and sick leave. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location. The expected salary range for this position is:
27.26 - 30.00
Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.
