Description
Position Summary
At Ascend Medical, our Health Concierges are more than just schedulers — they are the first voice our patients hear and the front line of our mission to elevate mind, body, and soul. As a Health Concierge, you will play a critical role in delivering a compassionate, solution-oriented experience for every patient from the very first interaction.
This full-time, remote position supports patients by phone and digital channels, guiding them through scheduling, insurance verification, portal setup, and pre-visit preparation. You’ll work in a fast-paced, call center-style environment where empathy, accuracy, and problem-solving are essential. Certified or registered Medical Assistant credential is required.
About Ascend Medical
Ascend Medical is reimagining how care is delivered. With a hybrid model spanning virtual, in-home, and in-clinic services, we provide truly patient-centered care that integrates physical, mental, and emotional wellbeing. Our mission is simple but profound: to elevate mind, body, and soul.
What sets us apart is not just what we do, but how we do it—through a bold culture of innovation, a deep commitment to values, and an obsession with delighting our patients.
Our Core Values:
- Patients before Profits
- Empathy before Expedience
- Progress before Stagnation
- Team before Individual
- Safety before Everything
Key Responsibilities
- Be the Voice of Ascend: Provide a warm, welcoming, and professional first impression to every patient who contacts us.
- Own the First Touchpoint: Guide new patients through scheduling their first appointment and setting up their portal account.
- Solve with Empathy: Listen actively, understand patient needs, and offer solutions that ensure seamless access to care.
- Communicate Clearly: Verify insurance benefits, explain coverage and costs, and confidently navigate common billing questions.
- Coordinate Behind the Scenes: Document all interactions in our EHR (Athena) and Salesforce, and collaborate with clinical staff as needed to ensure a smooth patient experience.
- Educate & Empower: Help patients understand how to get the most out of their Ascend care journey.
- Thrive in a Fast-Paced Environment: Manage a high volume of inbound calls from marketing campaigns, local events, and digital inquiries.
Schedule
- Full-Time, Weekdays (Monday–Friday)
- Remote Work (Must reside in Georgia)
Why Join Ascend?
- Be Part of a Mission-Driven Team with a track record of innovation and patient delight (NPS > 95!)
- Comprehensive Benefits starting Day 1: Medical, dental, vision, life insurance
- 401(k) with Company Match
- Generous PTO + Paid Holidays + Parental Leave
- Supportive, Forward-Thinking Culture where your ideas matter and your voice is heard
Ascend Medical is an Equal Opportunity Employer. We believe that diverse voices and backgrounds are essential to innovation, and we are committed to fostering an inclusive and empowering workplace for all.
Requirements
Qualifications
- Certified/Registered Medical Assistant (Required)
- Experience in a medical office, call center, or other patient-facing healthcare environment
- Strong EHR and appointment scheduling skills
- Familiarity with insurance verification and billing processes
- Professional and empathetic communication skills
- Ability to multitask effectively in a high-volume setting
- Team-oriented mindset with a strong sense of accountability
- Understanding of clinic workflows, chronic conditions, and patient needs
