Remote
THE TEAM:
At Kind Lending, our family of diverse and talented Kind Ambassadors are the driving force behind our new approach to the mortgage experience. They're the heart and soul of the organization and our "People Before Profits" mentality shines through in every department. Kind Lending is growing and is looking for top mortgage professionals who value opportunity, lasting business partnerships, and who live out our KIND mindset. Kind Lending is determined to provide the best service in the industry while also providing homebuyers with a great selection of products to enhance their buying experience. Backed by our trusted leadership team, Kind Lending's friendly and professional model puts the “fun” in funding.
Position Summary:
We are seeking a detail-oriented and highly organized Appraisal Support Specialist to join our mortgage operations team. This role involves managing a high-volume shared inbox, coordinating appraisal orders, processing fee changes, and ensuring timely payments to appraisers. The ideal candidate will have a strong background in appraisal processes, be proficient in Excel, and excel at multitasking and maintaining an organized workflow in a fast-paced mortgage environment.
Responsibilities:
· Manage a high-traffic shared inbox, responding to inquiries and ensuring follow-up on appraisal-related communications in a timely manner.
· Oversee the processing and tracking of appraisal orders, ensuring accurate and up-to-date information is maintained throughout the lifecycle of escalated orders.
· Process appraisal fee changes and initiate redisclosures as necessary, ensuring compliance with regulatory guidelines and company standards.
· Handle VA appraisal orders, ensuring accurate processing and timely payment to appraisers in accordance with VA guidelines.
· Utilize Excel to manage appraisal data, track performance metrics, and generate reports on appraisal activity.
· Ensure all appraisal-related documentation is complete, accurate, and stored in an organized manner for easy retrieval on transferred appraisals.
· Collaborate with internal teams (underwriting, closing, and operations) to resolve issues related to appraisals and ensure a seamless mortgage process for clients.
· Prioritize tasks effectively and manage multiple, time-sensitive loans in a fast-paced, deadline-driven environment.
Qualifications:
· Previous experience in the mortgage industry, preferably in an administrative, processing, or appraisal administrative role.
· Strong proficiency in Microsoft Excel, including data entry, reporting, and analysis.
· Familiarity with appraisal processes, including managing orders and understanding fee structures.
· Knowledge of VA appraisal requirements and guidelines is highly desirable.
· Exceptional organizational skills, with the ability to manage high volumes of work while maintaining attention to detail.
· Strong communication skills, both written and verbal, to interact with internal teams, appraisers, and clients.
· Ability to multitask and prioritize effectively in a fast-paced environment.
· Knowledge of mortgage industry regulations and compliance and appraisal-related guidelines is a plus.
Pay Disclosure:
The starting base pay range for this position is $20.00/hr. The actual base is dependent on many factors such as: work experience, business needs, market demands, and other compensation components. The base pay range is subject to change and may be modified in the future.
Disclaimer Statement:
This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, duties, skills, or working conditions associated with a job. It is intended to be a general description of the principal requirements common to positions of this type.
Work Authorization:
Must be able to verify identity and employment eligibility to work in the U.S. without a visa sponsorship.
Other Duties:
This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may perform additional related duties as assigned to meet the needs of the organization.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift up to ten pounds. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard; and to verbally communicate to exchange information. VISION: See in the normal visual range with or without correction. HEARING: Hear in the normal audio range with or without correction.
Kind Lending is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to race, religion, creed, color, orientation, gender, age, national origin, veteran status, disability status, marital status, sexual orientation, gender identity, or gender expression.
