Job Details
Job Location
Corporate Office - SAN CARLOS, CA
Remote Type
Fully Remote
Position Type
Full Time
Education Level
High School
Salary Range
$21.00 - $25.00 Hourly
Travel Percentage
None
Job Shift
Day
Job Category
Customer Service
Description
Patient Relations Representative (Phone-Centered Role)
Location: Remote
Department: Patient Relations
Employment Type: Full-Time (PST HOURS 8:30am - 5:00pm)
About the Role:
SleepQuest is seeking an experienced and personable Patient Relations Representative who thrives in a phone-centered environment and has a strong background in administrative phone-based support within healthcare. This role is crucial to supporting our patients through their journey by serving as the first point of contact, providing clear communication, and guiding them through the patient portal.
The ideal candidate is proactive, patient-focused, tech-savvy, phone-savvy, and deeply familiar with the healthcare process, particularly when it comes to insurance navigation, scheduling, and administrative coordination.
Key Responsibilities:
- Serve as the primary phone contact for patient inquiries via phone and email
- Inform patients that their referral has been received
- Explain the referral process and outline next steps
- Provide insurance coverage reviews, rental projections, and financial consultations
- Schedule patient consultations
- Collaborate with the team and the Manager to maintain educational materials and FAQs
Required Skills & Qualifications:
- Minimum 3 years of administrative phone experience in a healthcare setting is highlypreferred
- Excellent communication and customer service skills — both verbal and written
- Ability to multitask in a high-volume call environment
- Proficient with Microsoft Office Suite; Brightree experience is a plus
- Detail-oriented with strong organizational skills
- High school diploma or equivalent required
- Previous experience in a call center or high-touch patient support role strongly preferred
- Must be able to work PST hours 8:30am - 5:00pm, Monday - Friday
Physical & Work Environment Requirements:
- Prolonged periods of sitting and working at a computer
- Comfortable with constant phone use and virtual communication
Qualifications
- High School Diploma
- Minimum 1 Year Intake Experience
- Minimum 1 Year Eligibility and Benefits Experience
