Remote
Job Type
Temporary
Description
About SureCo: At SureCo, we are dedicated to providing exceptional healthcare solutions that enhance the well-being of our customers. Established with a vision to revolutionize the healthcare industry, we leverage innovative technologies and personalized services to offer quality, affordable healthcare options. Our commitment to excellence is reflected in our comprehensive Enrollment Platform, which provides access to a wide range of health plan options. As we continue to grow, we are looking for dedicated professionals to join our team and contribute to our mission of driving positive change in the healthcare sector.
We are seeking a Temporary Bilingual Health Care Customer Service Representative to join SureCo's Enterprise team. In this role, you will respond to customer inquiries, explain medical benefits, and assist customers with their employer’s open enrollment process. Success in this position requires the ability to process and disseminate information to both employees and insurance carriers effectively. If you are passionate about making a difference in the healthcare technology market, enjoy a relaxed work culture, and want to be part of a team of innovative thinkers, SureCo is the place for you!
Responsibilities:
- Greet customers in a friendly and professional manner.
- Answer phone and email inquiries promptly.
- Refer unresolved queries to your manager.
- Provide information about network providers to re-enrolling and prospective members.
- Assist with application submissions.
- Contact carriers to track enrollments, changes, and cancellations.
Requirements
Qualifications and Skills:
- High school diploma or equivalent.
- Bilingual skills preferred.
- Experience working remotely.
- Previous experience as a customer service specialist or in a similar role, ideally within a healthcare setting.
- Healthcare experience is a plus.
- Proficient in computer use with above-average typing speed.
- Detail-oriented with data entry experience.
- Excellent verbal and written communication skills.
- Strong listening skills.
- Ability to handle stressful situations with ease.
Compensation
- This is a 100% remote position (aligned with US Pacific Time) with an hourly wage of $25 per hour.
- Anticipated start date: Week of September 1, 2025
- This is a Temporary Assignment: Duration: 4 months, Hours: Monday – Friday - 7AM-5PM PT.
Join SureCo and be part of a team that is making a significant impact in the healthcare technology sector!
Our business is fast-paced and will continue to evolve. As such, the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business needs.
If you’re looking to make a difference in the healthcare technology market, work in a relaxed culture and be part of a group of innovative thinkers, then SureCo is the place for you!
SureCo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law and will not be discriminated against on the basis of disability.
Salary Description
$25.00 / hour
