Harte Hanks Licensed Customer Care representatives provide remote support to customers of our Healthcare clients. You will enjoy this role if you are comfortable with displaying empathy in difficult circumstances and are passionate about helping others. An active healthcare license is required to work in this role.
What’s in it for You?
- 100% Remote Work
- Growth opportunities
- Great benefits including Medical, Dental, PTO, 401k Company Match and Tuition Reimbursement (just to name a few)
- Join a global team with the stability of 100 years of experience and the flexibility and growth opportunities of a start-up
What You Will Do
- Handle inbound calls in a courteous and efficient manner while providing callers with marketing materials related to Medicare plans.
- Utilize available tools to provide first call resolution and maintain customer satisfaction.
- Gain an understanding of Medicare plans, their benefits, and features.
- Provide informational brochures via mail or email.
- Acquire caller and enrollment related information and input data into multiple tools accurately.
- Provide professional and consultative consumer experience by effective listening and communication skills.
- Maintain our high standard of ethical conduct.
- Work closely with internal and external Consumer Customers.
What You Bring
- Must hold a valid and active health insurance license (expiration must be at least 3 months after projected start date)
- 1 year or more of Medicare Sales experience preferred Required?
- Thorough understanding of plans, their benefits, and features
- Specifically, Medicaid, Medicare and ACA rules.
- Strong customer service and data entry skills.
- Analytical thinking, excellent listening skills, and attention to detail
- Ability to multi-task
- Intermediate to advanced experience resolving computer application issues and navigating multiple windows to provide accurate information to end user (multiple screens recommended but not required)
- Ability to navigate and interact with different interfaces while talking)
- Availability to work flexible shifts including holidays, weekends, and evenings
- 1 year or more inbound call center experience preferred
- Prior medical or health insurance experience preferred
- Knowledge of medical and Medicare terminology helpful
- Comfortable with constructive feedback and willing to improve
What You Will Need
- Active health insurance license with an expiration be at least 3 months after projected start date
- Must reside in one of the following states: AR, FL, GA, IL, KS, NH, NJ, OH, TN, TX, PA, VA
- Personal Windows 10 Operating System required with webcam and USB headset (equipment not provided)
- Stable, high speed internet connection through ethernet
- High school diploma or equivalent
- Ability to communicate through verbal and written English
- Professional grammar and ability to read and write English
- Must pass all assessments and systems check
Measurements of Your Success
- Agents are held to but not limited to metrics such as:
- Attendance
- Schedule / Adherence
- (AHT) Average Handle Time
- (QA) Quality Score
- Sales goals and metrics
Harte Hanks is a global marketing services firm specializing in multi-channel marketing solutions that connect our clients with their customers in powerful ways. Experts in defining, executing, and optimizing the customer journey, Harte Hanks offers end-to-end marketing services including consulting, strategic assessment, data, analytics, digital, social, mobile, print, direct mail, and contact center. From visionary thinking to tactical execution Harte Hanks delivers smarter customer interactions for some of the world’s leading brands.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.
