US-Remote
Activation Representative, Associate
North - Remote
Must be able to work Mon-Fri, 6 am - 4 pm Pacific Time
For internal applicant reference: Job Code Title - Activation Representative I
North, and our family of companies, are committed to making it as easy as possible for businesses to grow through innovations in credit card processing, ecommerce, mobile payments and more. Our mission is to be the easiest payments company to do business with, bar none.
The Activation Representative in our Customer Boarding Department is the first point of contact with our newly approved merchants, providing them with their first impression of North. This role is responsible for training new merchant customers on how to activate their payment processing service from North. We're seeking an energetic, solution solving individual, who can assist our merchants with step by step installation of various processing equipment and explain equipment capabilities and functions. You will provide training, technical support and troubleshooting.
The ideal candidate will have experience in the merchant credit card payment processing industry or experience providing merchant support in a call center environment.
What you'll do:
- Contact newly approved merchants and provide them step by step installation assistance for terminals, POS systems, and software
- Verify that the payment processing system and key functions are properly installed and programmed to process the first transaction
- Engage with Senior Activation Representative to help troubleshoot technical issues
- Payments HUB setup and training
- Schedule phone appointments for merchant installation assistance and follow up
- Perform end to end activation process for upgrade conversion work
- Ability to learn and understand applicable processing equipment, software and services that the organization offers
- Expand knowledge through internal resources, supervisors, fellow employees, company training, and trade publications
- Maintain a high degree of ethical behavior in all aspects of the daily business including relationships with merchants, Partners, and co-workers
- Build and maintain strong working relationships with all NAB and TMS employees and departments by keeping a positive attitude and a collaborative focus in all interactions
- Manage and organize a high level of productivity through the effective use of all available resources including database systems and query reports.
- Adhere to company policies as defined
- Accept and complete assignments with open, cooperative, positive, and team oriented attitudes
What we need from you:
- High School Diploma or G.E.D.
- Payment industry or relevant experience preferred
- Technical aptitude ability
- Strong attention to detail
- Ability to communicate feedback, information, and directions both verbally and written
- The ability to work at speed and with accuracy
- Excellent organizational skills, multi-tasking and prioritization in a fast-paced work environment
- Strong customer service skills
- Flexibility in work schedule to accommodate business needs
- Ability to problem solve and de-escalate upset customers
- Inspiring and positive attitude
What we offer:
We offer a comprehensive benefits package that enables our teams to live a life well lived, both personally and professionally. Some of our perks include:
- Medical, Dental, & Vision Coverage
- Paid Time Off
- 401(k) + Match
- Mental Health Support & Well-Being Program
- Paid Maternity & Paternity Leave
- Education Assistance
- Company-funded Lifestyle Spending Account
Hourly Pay Range: $16-$18.50
Pay within this range varies by work location and on job-related knowledge, skills, and experience. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.
Please note: North is a US-based company and no sponsorship is available for this position at this time.
Who we are:
North, and our family of companies, are committed to helping entrepreneurs grow their businesses. As an end-to-end payment solutions company, we provide everything business owners need to get paid, whether they serve customers in a physical storefront, online, or both. We pride ourselves on being large enough to offer customized solutions to our enterprise-level clients while remaining agile enough to take an award-winning, hands-on approach to personal service that our merchants won’t find anywhere else.
Let’s go North, together! Our most important resource is our people. Join our diverse team of innovators and do-ers and make your mark on the future of payments technology. We're proud to offer benefits that help our team members further their overall well-being through unique initiatives that are both personally and professionally fulfilling.
At North, we celebrate diversity and create an inclusive environment for everyone. We are an equal opportunity employer.
