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Wolverine Worldwide is a global marketer of branded footwear, apparel, and accessories. With an established global footprint that spans approximately 200 countries and territories, as well as a rock-solid infrastructure, Wolverine Worldwide is dedicated to advancing the following brands that comprise the ever-expanding portfolio: Bates, Chaco, Cat Footwear, Harley Davidson Footwear, Merrell, Saucony, Sweaty Betty and Wolverine. Wolverine Worldwide’s continued success is driven by our ability to stay true to our simple mission: we empower, engage and inspire our consumers – every step of the way.
The Wholesale Customer Service Associate, reporting directly to a Wholesale Customer Service Supervisor, is dedicated to upholding Wolverine Worldwide Vision & Values. This role involves effectively communicating with wholesale customers to support partnerships, understanding and addressing their needs, gain their respect and trust, and assist in their business growth.Primary Duties:
- Efficiently manage order processing, including order entry, modifications, tracking, fulfillment and return authorizations to meet wholesale customer needs and expectations.
- Utilize sound judgment when making decisions to address customer needs and resolve issues, ensuring adherence to company policies and procedures.
- Resolve wholesale customer inquiries, complaints and issues in a timely and professional manner, ensuring a positive customer experience.
- Develop and maintain a thorough understanding of the Company’s products and services to effectively assist wholesale customers and provide accurate information.
- Build and maintain strong relationships with customers, brand partners, Vendor Compliance and Distribution Centers.
- Maintain and update Account and Brand profiles and procedures to ensure accurate and up to date information.
- Utilize reporting tools to analyze customer data, identify trends, and make recommendations for effectively managing orders and operations.
- Collaborate with team members and other departments to ensure a cohesive approach to customer service and problem-solving.
- Performs duties consistent with the company’s AAP/EEO goals and policies.
- Performs other duties as required/assigned by manager.
Knowledge, Skills and Abilities Required:
- High School Diploma or equivalent. Post secondary education may be preferred.
- 1-2 years’ experience in Customer Service principles and practices.
- Familiarity with order and warehouse processing systems, SAP knowledge a plus.
- Strong written and verbal communication skills to effectively interact with customers and team members.
- Strong problem-solving skills to address and resolve customer issues promptly.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Proficient in Microsoft Office Suite including Outlook and Teams.
Working Conditions:
Remote work. Candidate would need a dedicated work from home space.
Salary Minimum
$13.60
Salary Maximum
$17.85
The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties and skills which may be required.
Wolverine Worldwide, Inc. is committed to creating a company that is as diverse as our consumers. We value the differences in one another and believe our differences make us stronger. Our diverse and inclusive corporate culture starts with the recruitment process. We are committed to being an equal opportunity employer. We aim to create equal opportunities for our associates, customers, and suppliers regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other legally protected characteristic.
