Our story
Flagler Health is at the forefront of leveraging technology to revolutionise healthcare delivery. We support physicians by identifying optimal treatment plans, enhancing patient outcomes, and streamlining access to advanced monitoring services, beginning with Remote Therapeutic Monitoring (RTM) and Chronic Care Management (CCM). Our mission is to innovate patient care through technology, improving both the quality and efficiency of healthcare services across the country.
Key Responsibilities:
- Conduct outbound welcome calls to patients across multiple time zones, following a structured multi-week outreach cadence
- Complete 40+ patient enrollments per week (baseline subject to adjustment after 2 months)
- Place and document 100+ call attempts weekly, with at least 3 attempts per patient in weeks 1, 3, and 5
- Use provided scripts and workflows to deliver high-quality, empathetic patient interactions that foster trust and engagement
- Text patients before calling to increase contact rates and schedule calls at patient-preferred times
- Maintain clear and accurate records in the portal, including best times to call, verbal consents, HIPAA contacts, and scheduling notes
- Schedule 15-minute Welcome Calls with assigned Care Counselors within 2 business days of enrollment, ensuring no double booking
- Review patient eligibility (diagnosis, payer type, provider) and complete chart prep in advance of calls
- Escalate clinical questions or concerns appropriately to the patient’s provider or care team
Key Performance Indicators (KPIs):
- 40+ enrollments/week
- Call Completion Rate ≥ 75%
- Consent Capture = 100%
- Documentation Accuracy (Declinations, Notes) = 100%
- Audit Score ≥ 95%
Ideal Background:
- 1–2+ years of experience in healthcare customer service, medical front desk, or call center
- Strong phone communication skills and confidence in discussing healthcare programs
- Highly organized and comfortable managing time-sensitive tasks and high call volume
- Tech-savvy, with experience navigating EHR platforms, CRMs, or scheduling tools
- Comfortable working remotely and independently with minimal supervision
- Prior experience with patient scheduling, insurance verification, or care coordination is a plus
- Bilingual (Spanish or Russian) is a plus
Location: Remote
Job Type: Contractor (Full-Time hours expected)
Compensation: $18–$19/hour depending on experience
Our values
This is what you can expect of your teammates at Flagler:
- Persistence + ownership of outcomes: We wear many hats and aren’t afraid to run through walls to solve hard problems.
- Personal + professional growth: We push ourselves to learn new things and embrace challenges, even if it means that we sometimes fail.
- Don’t take things personally: We value and react quickly to constructive feedback.
- Speed is our ally: In the fast-paced world of startups, we understand the value of moving swiftly. We thrive on the adrenaline of working rapidly.
- Be Right: We are highly detailed oriented and try to be right, a lot.
