Remote
- Base Pay
- $21.00 - $22.30 / Hour
- Job Category
- Customer Service
- Employee Type
- Full-Time
Description
Vitalant is seeking a Donor Relations Specialist dedicated to making a positive difference. If you are customer-focused and impact-inspired to help others, and making a difference is vital for you, you’ll experience a career built on purpose, an organization created to care, and a team committed to lead – together.
Your impact as a Donor Relations Specialist is vital. You will support Vitalant’s life-saving mission by greeting donors at local donations centers, providing education on various blood and blood product donation procedures. You will assist with ensuring donor comfort, addressing pre-donation questions, and scheduling their next blood donations.
What to Expect
Schedule: Sunday 7:30am-4:30pm;Monday 11am -7pm, Wednesday 11am-7pm, Friday 7am-3pm, Saturday 7am-3pm
Our comprehensive total rewards support you, your family, and your future with:
- Medical, dental, and vision insurance
- 401K + 5% company match
- Tuition assistance up to $5k per year
- Free basic life and AD&D insurance
- Free short-and-long-term disability insurance
- Paid time off
- Employee Resource Groups
- Recognition and perks
As a Donor Relations Specialist, you’ll get to:
- Assist donor services staff by addressing donor questions and monitoring donor wait times.
- Retain current donors by scheduling their next donation appointment.
- Educate donors on additional collection techniques to optimize donation opportunities.
- Administer customer service and marketing survey to donors.
- Review and enhance frequent donor programs and collection technologies, such as automated, to optimize the donation opportunities.
Requirements
- High School Diploma or GED required
- One year of customer service experience required
