Who we are:
Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world.
ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations.
For more information about our services please visit clearcaptions.com.
Schedule: Sun-Thurs, 9:00am-5:30pm PST, Off Fri-Sat
Training Schedule: Mon-Fri, 7:00am-3:30pm PST. Training is first two weeks of employment.
Position Summary:
The Installation Coordinator executes the smooth handling of installation and service tickets and administration of key workflows within field service operations. This role is responsible for frontline management of contract work order scheduling, assignment and approvals, monitoring at-risk assignments, and addressing routine inquiries to meet quality and cost standards. By managing these responsibilities, the Installation Coordinator has direct impact on schedule to completion and field utilization objectives as well as the overall efficiency, efficacy and productivity of field service operations.
This is a Remote/Work from Home position reporting to the Installation Coordinator Supervisor.
What you will do:
- Manage task load associated with the scheduling and assignment of contract work orders to meet service level requirements across quality and cost.
- Monitor and triage “at-risk” contract work orders using predefined task, case and dashboard tooling.
- Vet first round counter-offer approvals on contract work orders, within set limits.
- Process contract work order approvals for invoice readiness within payment terms.
- Respond to routine inbox activity across Trainer-tech and vendor workflows as first-in-line liaison.
- Process asset returns through established channels.
- Coordinate with Inside Sales to align scheduling and operational capacity with sales volume forecasts.
- Ensure timely response to internal inquiries.
The kind of people we look for:
- Versatile people who thrive on variety and challenge.
- Excited about working in a fast-paced environment.
- Innate problem solvers who want to grow in a flexible, collaborative culture.
- Takes initiative, pushes boundaries, motivated to innovate.
- Talented individuals with a growth mindset who want to use their learning and relationship-building skills.
- Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality.
Qualifications:
- High School diploma or equivalent experience. Continued education is a plus.
- Minimum 1 year experience infield services, customer service, scheduling or related roles.
- Experience working with Salesforce.com or similar CRM.
- Strong attention to detail.
- Scheduling experience is a plus.
- Excellent verbal and written communication skills, presentation, and problem-solving skills.
- Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.
- Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment.
- Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality.
- Reliable and predictable attendance.
- Willingness and ability to work flexible hours.
- Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams)
Physical Demands:
Employees may experience the following physical demands for extended periods of time:
- Sitting, standing and walking (95-100%)
- Keyboarding (70-90%)
- Viewing computer monitor, tablet and cell phone requiring close vision (70-90%)
Work Environment:
100% Remote: Work environment is at home
Compensation:
$18.00 to $20.00/hr determined by competitive market analysis and internal equity considerations. Final compensation will be based on the candidate’s qualifications, experience, and business needs. For details on our comprehensive benefits program, visit www.clearcaptions.com/careers to explore our total rewards package.
Intrigued to learn more?
When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us with feedback if we think there could be a fit and what next steps look like.
ClearCaptions is an equal opportunity employer committed to inclusion and diversity. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
Disclaimer:
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job.
ClearCaptions is an Equal Opportunity Employer.
CC does not offer sponsorship for work authorization. Candidates must be authorized to work for any employer in the US without a current or future need for Visa sponsorship.
