IT Administrator
Virta Health is on a mission to transform type 2 diabetes and weight-loss care. Current treatment approaches aren’t working—over half of US adults have either type 2 diabetes or prediabetes, and obesity rates are at an all-time high. Virta is changing this by helping people reverse their metabolic condition through innovations in technology, personalized nutrition, and virtual care delivery reinvented from the ground up. We have raised over $350 million from top-tier investors, and partner with the largest health plans, employers, and government organizations to help their employees and members restore their health and take back their lives. Join us on our mission to reverse diabetes in 100 million people.
We’re seeking an experienced IT Administrator in the Denver area to take on a pivotal role in supporting our growing organization of over 1,000 employees across the U.S. Reporting to the Director of IT, you will join a team of two other IT administrators covering the Eastern and Pacific timezone and two IT Engineers to help with escalations and mentor you on more complex system administration tasks.
We are building a modern support desk and automation platform using Slack and AI and want forward looking professionals who want to move to the next level in their career.
If you’re excited about building next generation scalable IT support and system administration solutions in a fast-paced environment, we’d love to hear from you.
Responsibilities
User Support
- Handle end user support issues on Mac, Google Workspace, Slack, Okta and other company systems
- Assist with onboarding, offboarding, role changes and other business processes
Office Support
- Manage the Denver offices Video Conferencing Systems and other technology needs
- Be onsite for events to provide IT Support ~1/month
On-Call
- Tier 1 IT Support for the Mountain timezone, averaging 4 hours per day
- 16% of nights and weekend on-call for rare urgent issues
System Administration
- Perform configuration changes on key systems Jamf, Okta and Google Workspace
- Identify areas for improvement and automation
Endpoint Management
- Help with OS and Application Updates, Onboarding, Offboarding and other routine procedures
90 Day Plan
Within your first 90 days at Virta, we expect you will do the following:
- Learn Virta Systems you will be administering
- Okta, Jamf, Slack
- Meet Key Stakeholders
- Complete Project Plans for Next Quarter
- Migrating to a AI first support platform
Must-Haves
- Must Haves
- Lives near the Denver office <1hour commute to reach office in emergencies
- Experience working with Apple Macs, hardware, performance, application troubleshooting
- Admin Experience with Jamf, Okta, Google workspace (two out of three)
- Patient and empathetic with helping people that are new to macs and not very computer experienced
Nice-To-Haves
- Basic scripting experience Bash, Python
- Github Fluency
- Experience with office management, working with video conferencing equipment, cameras, basic network troubleshooting and event management
- Has supported Executives, doing “White Glove” Support
- Zendesk/Jira ticket system experience
- Working with PHI or in a HIPPA regulated company or other highly regulated, secure, compliant industry
- Working with a hypergrowth start up or recent IPO
Values-Driven Culture
Virta’s company values drive our culture, so you’ll do well if:
- You put people first and take care of yourself, your peers, and our patients equally
- You have a strong sense of ownership and take initiative while empowering others to do the same
- You prioritize positive impact over busy work
- You have no ego and understand that everyone has something to bring to the table regardless of experience
- You appreciate transparency and promote trust and empowerment through open access of information
- You are evidence-based and prioritize data and science over seniority or dogma
- You take risks and rapidly iterate
Is this role not quite what you're looking for? Join our Talent Community and follow us on Linkedin to stay connected!
As part of your duties at Virta, you may come in contact with sensitive patient information that is governed by HIPAA. Throughout your career at Virta, you will be expected to follow Virta's security and privacy procedures to ensure our patients' information remains strictly confidential. Security and privacy training will be provided.
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Virta has a location based compensation structure. Starting pay will be based on a number of factors and commensurate with qualifications & experience. For this role, the compensation range is $$74,133 - $85,210 annually. Information about Virta’s benefits is on our Careers page at: https://www.virtahealth.com/careers.
As part of your duties at Virta, you may come in contact with sensitive patient information that is governed by HIPAA. Throughout your career at Virta, you will be expected to follow Virta's security and privacy procedures to ensure our patients' information remains strictly confidential. Security and privacy training will be provided.
As a remote-first company, our team is spread across various locations with office hubs in Denver and San Francisco.
Clinical roles: We currently do not hire in the following states: AK, HI, RI
Corporate roles: We currently do not hire in the following states: AK, AR, DE, HI, ME, MS, NM, OK, SD, VT, WI.
#LI-remote
