Job Description
What does a Healthcare Advocate do?
TaskUs HealthCare Advocates educate callers seeking healthcare on all of their options. Our client provides employers and their employees better access to more affordable health insurance options. For employers, their employees' health, and the health of their families, is an investment that makes employees feel valued and appreciated. Unfortunately, skyrocketing health insurance costs can put employees and employers in a tough spot. When an employee or family member gets sick or hurt, they want the straightest path to feeling better, while spending less money to get the care and coverage they need.
As a HealthCare Advocate, you will interact with people seeking healthcare solutions.
Our client offers upfront prices, a variety of options, greater convenience, and a broad national provider network. Their mission is to provide a more convenient and less expensive way for people to get the care they need. By educating callers on their healthcare options, you will make a real difference in people's lives.
Imagine how you'll feel helping people get healthcare they need at affordable prices.
Do you have what it takes to be a HealthCare Advocate?
• Do you enjoy helping people?
• Can you commit to educating callers on the benefits of our client's healthcare solutions?
• Healthcare can be complex and expensive. Illnesses can be scary. Can you convey interest in callers' needs and be empathetic to their challenges?
Requirements
• Contact Center Experience: minimum 1 year or equivalent customer service experience.
• Work history that consistently demonstrates commitment and achievement.
• Able to adapt to program changes driven by the rapid evolution of our client's services and the healthcare marketplace.
• Must possess exceptional verbal communication skills:
- Ability to speak with confidence and conviction to help people make positive enrollment decisions.
- Ability to use feature - benefit examples to educate callers.
- Fluency in English required.
• Must be able to type 35 words per minute with 90% accuracy.
• Must be able to multitask to make effective use of various online resources and platforms.
• Must adhere to regulatory requirements to protect patient safety.
• Previous healthcare experience and HIPAA training is preferred.
• Must adhere to client processes to prevent risk to patient care and to provide the ideal patient experience.
TaskUs is the global leader in BPO services. Our success stems from our front-line focus. We only hire elite talent. In return, we provide best-in-market pay, access to tremendous benefits, and opportunities for ongoing development and career advancement. Our culture is based on bringing out the very best in you. Reach your full potential with TaskUs.