With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.
Job Description
The Customer Service Associate is responsible for assisting customers with any troubles or inquiries that they might have. Often, customer service associates help customers over the phone or via email, but they may also deal with customers in person. A customer service associate must possess a service-oriented attitude, as well as a friendly and personable attitude.
Requirements
Essential Duties and Responsibilities
- Act as the first point of contact for customers visiting the office when needed.
- Update homeowner and association information in C3 and shared files.
- Use conflict resolution techniques to resolve customer issues.
- Coordinate with customers to resolve any billing inquiries.
- Act as the first point of contact for customers seeking help with products or technical issues. Provide troubleshooting and technical assistance to customers.
- Assess the customer's needs and translate into solutions.
- Process prints jobs, scanning and faxing as general office support when needed.
- Other duties as assigned.
Knowledge and Skills
- Ability to interpret verbal and/or written instructions at a proficient level.
- Proficiency in Microsoft Office products (Word, Excel, Outlook,) at a proficient level.
- Ability to maintain confidentiality and discretion in the performance of all duties and responsibilities.
- Ability to self-motivate, be proactive, detail oriented and successfully function as part of a team.
- Ability to keep workspaces organized and maintained. Alerts Office Manager of low supplies and assists in supply stocking and distribution.
- Partner with multiple stakeholders, for example community managers, vendors, peers, clients.
- Knowledge of company policies, procedures, and forms.
- Must be able to prioritize, manage time, and meet deadlines.
- Must be able to work effectively with others in person and in group setting.
- Must be able to communicate effectively and professionally on phone, email, and in-person.
- Must be able to operate general office equipment (copier, fax, phone systems, etc.).
- Professional customer service skills.
Education and Experience
- High School Diploma or GED Required
- At least one year of directly related or closely related experience.
Working Conditions:
- Typical office environment
- Frequent social interaction
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand and to reach above shoulders with hands and arms in order to file a variety of documents; use hands and fingers to input data to information system; and talk or hear in order to gather and provide information on departmental processes. The employee is often required to sit in order to process information and conduct data entry activities.
ENVIRONMENTAL DEMANDS
Work is performed in a climate-controlled office without exposure to adverse environmental conditions such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, machinery, vibrations, electric currents, traffic hazards, toxic agents, violence, disease, or pathogenic substances.
Wage: $19.00 per hour.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
