- Remote
- Base Pay
- $17.50 - $20.10 / Year
- Job Category
- Customer Service
- Employee Type
- Full-Time
Description
Vitalant is seeking a National Customer Care Representative dedicated to making a positive difference. If you are customer-focused and impact-inspired to help others, and making a difference is vital for you, you’ll experience a career built on purpose, an organization created to care, and a team committed to lead – together.
Your impact as a National Customer Care Representative is vital. You will actively contribute to supporting Vitalant’s life-saving mission by addressing donor inquiries and providing scheduling assistance through various channels, including website interactions, live chat, social media, email and phone assistance.
What to Expect
Schedule:Sun - Thurs, 11:30 am - 8:00 pm (weekday) and 10:30 am - 7:00 pm (weekend) or Tues - Sat, 11:30 am - 8:00 pm (weekday) and 10:30 am - 7:00 pm (weekend)
Our comprehensive total rewards support you, your family, and your future with:
- Medical, dental, and vision insurance
- 401K + 5% company match
- Tuition assistance up to $5k per year
- Free basic life and AD&D insurance
- Free short-and-long-term disability insurance
- Paid time off
- Employee Resource Groups
- Recognition and perks
- HSA, FSA, STD, LTD
As a National Customer Care Representative, you’ll get to:
- Investigate, diagnose, and troubleshoot donor inquiries and issues, offering suitable solutions and alternatives while adhering to response times and guidelines to ensure timely resolution follow up.
- Cultivate lasting relationships with donors and prospective donors through interactive communication channels, including website, chat, text, email and phone.
- Identify recurring system or application issues and escalate to leadership team, when needed.
- Resolve escalated issues related to donor portal, donor store, and website troubleshooting.
- Assist with donor scheduling.
- Monitor and analyze customer inquiries.
Requirements
- High school diploma or GED
- Proficient computer skills
- Two years of customer Contact Center experience required
- One year of technical customer service support preferred
- One year of text, chat, social media customer support preferred
- Excellent communication skills to include written and verbal (Evaluated by Grammar Assessment)
About Us
Vitalant is one of the nation’s largest nonprofit blood and biotherapies healthcare organizations, providing hospitals and patients across the U.S. a safe blood supply, specialized laboratory services, transfusion medicine expertise and world-renowned research. We have a network of 115 donation centers across the U.S. and host approximately 60,000 blood drives annually. Vitalant provides blood and special services to patients in more than 900 hospitals across the U.S. where millions of people depend on blood donations from our generous donors.
Vitalant is committed to fostering an inclusive workplace built on a foundation of respect, integrity, teamwork, and excellence. We create opportunities for employees of all backgrounds to feel valued, seen and heard. We believe this mission drives creativity and innovation, as employees experience an environment conducive to personal growth and career development.
EEO/Disabled/Veterans
Our organization is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to Careers@vitalant.org to let us know the nature of your request.
For more EEO information about applicant rights click here
