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Multi-State Patient Transportation Coordinator

ACC Premiere • Full-time • Remote (United States) • $11 - $11.50 / hour • 1d ago

Job Details

Level

Entry

Remote Type

Fully Remote

Salary Range

$11.50 - $11.50 Hourly

Description

Are you passionate about delivering exceptional customer service?

At ACC Premiere, we provide outstanding service experiences for consumers of well-known brands through phone, social media, live-chat, and email. We pride ourselves on our promote-from-within culture, fostering communication, and creating an employee-centric work environment. We offer paid training and supply the equipment you will need.

If you have experience in retail, customer service, and/or data entry, we want to hear from you!

We are hiring remote positions for candidates in AL, AR, GA, ID, IA, KS, NC, OH, OK, PA, SC, TN, TX, WV, and WY! Pay rate: $11.50/hour

RESPONSIBILITIES:

You will be responsible for handling inbound phone calls from our clients to assist them with their non-emergency medical transportation needs. You will use technology to pioneer new operational models to help make transportation more powerful and more reliable for the healthcare industry. You’re helping to solve one of the nation’s growing healthcare challenges - ensuring patients get to and from their medical appointments, safely and on time.

Consult with customers to understand their needs and determine the best option.
Have excellent verbal communication skills
Ability to adapt to different types of customers and use positive language to represent yourself and the Company
Use excellent customer service skills to handle escalated customer interactions

WORK ENVIRONMENT AND WORKSPACE:

Dedicated home office workspace, a separate room with its own door
Adequate space to set up the workstation
Ability to hardwire internet (direct connection to your router)
Three power connections
No personal disruptions during scheduled hours (e.g., loud music, non-work-related phone calls, or other household members)
Continuous availability throughout your shift; flexibility to handle non-work-related tasks is not possible.

PREFERRED SKILLS:

Minimum of 2 years customer service experience in a call center environment
Experience supporting brand products and services
Positive and professional demeanor
Excellent written and verbal communication skills
High school diploma required; college education preferred
Experience with diagnosing and troubleshooting
Familiarity with supporting consumer products and/or services.

TRAINING:

Product Training
Systems Training
Live Remote Training
100% attendance required

SCHEDULE:

8-hour shift
Full-time
Day shift
Schedules will include a weekend shift
Schedules are assigned in the interview process and will remain as your permanent schedule

BENEFITS:

Health, dental, vision, and life insurance
401(k)
Daily Pay
Employee assistance program
Gym membership subsidy
Referral Program

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