Remote
Job Description
This position ensures service and responsiveness for Nelson Laboratory clients. It includes fielding customer calls and building customer relationships through excellent communication and availability. This position will also be focused on learning client needs and providing proactive solutions.
Education and experience requirements:
- High School diploma or equivalent
- 2+ years (preferable) of customer and client support in a virtual setting
- Experience working across multiple computer systems and databases to seek and provide info to customers
Section Responsibilities
- Answer inbound calls from clients with high energy and positivity
- Ensure first-answer service and responsiveness for Nelson Laboratories clients.
- Communicate effectively with clients to identify needs and provide proactive solutions.
- Communicate status updates to sponsors with ongoing communication regarding testing including technical details of our testing services.
- Guide clients on how to use Nelson systems more effectively.
- Assist with the Customer Loyalty Program
- Perform other duties as assigned.
Regulatory Compliance
- Know and follow applicable regulatory requirements (GMP, GLP, ISO, etc).
- Know and follow company policies and procedures.
Professional Development
- Complete required training on time.
Job requirements:
- Outstanding Customer Service Skills
- Strong Communication Skills
- Ability to learn and master technical details of the company’s testing and operations
- Computer Skills: Knowledge of Microsoft Office, Email and Excel.
- Time Management Skills
- Problem Solving Skills
- Attention to Detail
- Multi Task Driven
Physical Requirements:
Must be able to sit for extended periods of time, must be able to be on the phone with clients and internal staff for extended periods of time.
