Stress Free Auto Care is redefining the auto repair experience by delivering exceptional service with honesty, transparency, and convenience. We're a VC-backed company with a rapidly expanding footprint (currently at 18 stores, with plans to hit 45+ by 2025). Our mission is simple: make auto care a stress-free, trustworthy experience for everyone. Join us on this exciting journey and play a pivotal role in reshaping the automotive service industry!
Job Overview
Stress-Free Auto Care is a modern, tech-enabled shop that believes taking care of your car should be an easy and stress-free experience. We’re seeking energetic, positive-minded technicians who embrace challenges with enthusiasm and prioritize guest satisfaction above all else.
Benefits
- Competitive Base Pay: $15/hr
- Paid Time Off (Sick & Vacation)
- Annual Paid Holidays (6)
- Medical, Dental & Vision Insurance
- 401(k) w/ 4% Matching
- Employee Referral Program
- Fully Remote Opportunity
Responsibilities
- Engage with customers, documenting and providing advice on customer needs using our established workflow. Coordinate and dispatch work orders to stores as needed.
- Advise on services, parts, and maintenance packages that align with customer needs and preferences.
- Address customer inquiries regarding service outcomes, providing detailed explanations and recommendations to maximize customer satisfaction.
- Educate customers on potential cost-saving opportunities, warranty protections, and maintenance plans to enhance their vehicle's performance and longevity.
- Manage and maintain accurate records of customer interactions, sales activities, and service appointments using our CRM system.
- Communicate updates to customers regarding changes in service timelines and vehicle readiness.
- Never miss an opportunity to help customers
Qualifications
- Proven experience in sales or customer service, preferably within the automotive industry.
- Strong communication skills with the ability to engage confidently and persuasively with customers.
- Demonstrated ability to work independently in a fast-paced environment while delivering exceptional customer service.
- Knowledge of automotive repair and maintenance services, including familiarity with service packages, parts, and warranty programs.
- Proficiency in CRM software and basic computer skills.
- Meet or exceed the National Average Typing speed, based on Words Per Minute of 40 or above
- Strong phone presence and experience handling dozens of calls per day
- Ability to multi-task, prioritize, and manage time effectively
- Excellent verbal and written communications skills
