Location(s): Office/ Poughkeepsie, NY | Remote
Starting Salary $40,000 - $45,000
Contract Position
At AurketPro.com, we’re revolutionizing how homeowners book essential services like plumbing, electrical work, lawn care, and pest control by connecting them with trusted local professionals. We aim to provide a seamless, transparent, and user-friendly experience for our customers. As we continue to grow, we’re looking for a Customer Service/Sales Representative who can combine excellent customer support with a proactive sales approach to ensure customer satisfaction and help drive business growth.
What You’ll Do:
- Assist customers with inquiries, providing detailed information about services, pricing, and policies via phone, email, and live chat.
- Handle customer concerns and issues with empathy, resolving problems quickly and effectively while maintaining a positive brand experience.
- Proactively identify upsell and cross-sell opportunities during customer interactions, helping customers find additional services that meet their needs.
- Guide customers through the booking process, ensuring they select the right services and providers for their needs.
- Build strong relationships with customers, enhancing customer loyalty and encouraging repeat business.
- Document all customer interactions and feedback in our CRM system, ensuring accurate records and timely follow-ups.
- Collaborate with the sales team to develop strategies for improving customer acquisition and retention.
- Meet or exceed daily, weekly, and monthly sales targets while maintaining a high level of customer satisfaction.
- Provide feedback to management on common customer concerns, service trends, and opportunities for process improvement.
Qualifications:
- 1-2 years of experience in customer service and/or sales, preferably in a service-oriented or tech-based industry.
- Strong verbal and written communication skills, with the ability to engage customers in a friendly, professional manner.
- Proven ability to upsell and cross-sell services effectively.
- Strong problem-solving skills and a customer-first mindset.
- Familiarity with CRM software, customer support tools, and sales platforms (e.g., Zendesk, Salesforce, HubSpot).
- Ability to handle high call volume and manage multiple inquiries at once.
- Self-motivated, with the ability to work independently in a remote environment.
- Experience in the home services industry is a plus, but not required.
- A team player who can collaborate effectively with colleagues from different departments.
Why Work with Us:
- Impact: Be an integral part of a growing company that is changing the way people access home services.
- Flexibility: Enjoy the freedom of remote work with flexible hours.
- Growth: Join a rapidly expanding company with opportunities for career growth and skill development.
- Collaboration: Work in a supportive, dynamic team environment where your ideas and contributions matter.
- Competitive Compensation: Receive a competitive salary, performance-based incentives, and a comprehensive benefits package.
