At Ashland Credit Union (ACU), we look for people who are ready to Own Their Journey! Whether you are just beginning your career or looking to achieve more along your professional journey, ACU is a great place to get you on the path that best serves you and our members. If you have a passion to serve, a desire to work in a fast-paced environment and are willing to bring enthusiasm to work with you each day, then you may just find that ACU is the right fit for you.
Do you have a desire to reach higher and empower those around you? Then your journey brought you to the right place and we would like to meet you.
Life is a journey…Own it!
About Us:
Ashland Credit Union is a non-profit and member-owned credit union that has been providing exceptional service to members for over 80 years. Continued growth and adaptability are what has allowed ACU to always be a trustworthy answer for staff and members along whatever journey in life they are on. At Ashland Credit Union, we embolden our members to achieve their financial goals. Along life's journey, it is our mission that staff, members, and the community we serve can count on ACU for guidance as they strive to achieve more in life.
Position Summary:
ACU has an exciting opportunity for a Call Center Representative to join our Remote ServicesDepartment in Ashland, KY. This position will serve as the first point of contact for our membership by responding to a wide array of inbound support questions via the telephone or thru e-mail regarding member accounts and other products and services.
Job Responsibilities:
• Assure calls are answered in a timely manner and information provided is prompt, detailed and accurate while remaining compliant with all government regulations.
• Listen attentively to member needs and concerns and offer advice. Research and solve member questions, problems, and complainants concerning their credit union account. Ensure proper follow up on member inquiries when necessary.
• Offer additional credit union products and services which will improve a member’s financial well-being, when appropriate.
Education & Experience Requirements:
• High school diploma
• Prior financial institution experience a plus
• Prior call center or customer service experience a plus
Required Skills & Abilities:
• Strong relationship building, communication and listening skills
• Problem solving skills
• Effectively manage multiple priorities and adapt to change
Ashland Credit Union is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We are committed to diversity and inclusion in the workplace and do not discriminate on the basis of race, sex, age, handicap, religion, natural origin or any other basis of protected class or where prohibited by law.
