HealthSnap (healthsnap.io) empowers patients and their physicians to improve health outcomes using an innovative platform for modern, proactive patient care. We help healthcare organizations easily manage chronic conditions remotely and deliver personalized patient experiences when it's needed most.
Be part of an organization built on teamwork, innovation, mutual respect, and equality for all. We believe in the power of prevention over treatment, after our co-founders experienced how modern healthcare failed their loved ones, they knew there had to be a better way. We believe that every patient deserves to receive the right care, at the right time, and in the right location - regardless of their condition or status.
We lead with empathy above all else and place the patient at the center of everything we do. Working at HealthSnap means being part of a family and a team where if you win, we all win, no matter how big or small the accomplishment. We take ownership - and lead with empathy - and expect each employee to recognize that real patients rely on HealthSnap every day.
Position Overview:
We are hiring a Patient Enrollment Specialist to enroll patients in chronic care management and/or remote patient monitoring programs, in various states, in partnership with cardiology, internal, primary, and family medicine physician groups, and healthcare systems. Successful candidates will bring experience in patient enrollment and call center experience.
The Patient Enrollment Specialist supports the Patient Enrollment Department by reaching out to identified patients and enrolling them in Care Management or Home Monitoring Programs.
Key Responsibilities:
- Make outbound calls to patients and provide information about remote patient monitoring and chronic care management programs. Explain program benefits, patient financial responsibility, obtain consent, process device shipment, and enroll in the program(s)
- Ensure a seamless, complete, and effective enrollment process for all prospective patients into the care monitoring programs
- Be the initial point of contact for calls for pending enrollees
- Manage a high open caseload until the enrollment process is complete
- Provide exceptional customer service and a positive experience for potential patients/caregivers
- Navigate multiple systems and portals to input patient enrollment information
- Achieve monthly new enrollee goals
- Additional duties as assigned
Qualifications:
- Must be fluent in English and Spanish
- <5 years of experience working in a high-volume inbound and outbound call environment required
- Enrollment/Medical Sales experience preferred
- Poise and patience when dealing with patients
- Comfortable communicating with patients over the phone, overcoming objections, and having good problem-solving skills
- Keen attention to detail, metrics-driven, and excellent time management skills
- High computer literacy
- Engaging personality with the desire to connect with the patient
- High empathy and a collaborative team player
- Flexibility and openness as the role and responsibilities may change and/or evolve as we grow!
Benefits:
- Competitive salary and benefits package
- Opportunity for professional growth and development
- Collaborative and inclusive work environment
- Meaningful work that makes a positive impact on healthcare accessibility and outcomes
Location: Remote (residing in Miami preferred)
We embrace diversity and are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. No matter your background, your orientation, or your identity expression, if you are passionate about improving the future of healthcare through lifestyle change, we want to hear from you.
The pay range for this role is:
40,000 - 45,000 USD per year (Remote (Miami, Florida, US))
