Consumer Lease Servicing Specialist
The Consumer Lease Servicing Specialist will be part of the Consumer Loan Serving team. The Lease Servicing Specialist will be responsible for processing all types of consumer lease servicing requests while ensuring completeness, accuracy, timeliness, and quality member service. This position will maintain existing member relationships, provide excellent member service and efficient operational activities. The Lease Servicing Specialist will ensure adherence to the agreed upon service level agreements (SLAs) between S3 and the partner credit unions. S3 has a commitment to excellence and the highest standards of member service.
S3 STAR Values:
- Service
- Teamwork
- Attitude
- Results
Location: Remote- Englewood, CO office. Based on business needs after successful onboarding.
TOP JOB RESPONSIBILITIES:
- Process and support all types of consumer loan maintenance requests within established guidelines, policies and procedures related to account maintenance, transactions and partner follow up.
- Maintain a thorough working knowledge of all partner credit union operational policies and guidelines, products, and services.
- Respond to all phone and email inquiries from internal credit union partners, third parties, and external members in a timely, courteous, and professional manner.
- Research and resolve any lease servicing compliance issues.
- Proactively strives to meet all agreed upon SLAs.
Other responsibilities and opportunities:
- Assist other business lines with related Servicing requests to support favorable results within the team.
- Ensure reports or tasks are completed and all technical issues are resolved.
- Additional job-related projects and duties as assigned by management.
QUALIFICATIONS & SKILLS:
- 2 to 3 years of customer service experience required.
- Knowledge of State and Federal laws pertaining to the consumer lending industry (i.e., ECOA, etc.) preferred.
- Proficient in Microsoft Office (Word, Excel, Outlook) preferred.
- Strong communication skills, both verbal and written.
- Strong customer service skills with a high attention to detail.
- Must be able to quickly adjust to shifting priorities and act with urgency.
- Strong analytical skills required with a high degree of accuracy.
- Aptitude to work independently as well as part of a team.
- Ability to problem solve and create out of the box solutions.
PERKS AND BENEFITS:
- Group medical, dental, and vision coverage insurance
- Generous Paid Time Off
- Up to 11 Paid Holidays Per Year
- 401(k) With Employer Match and Discretionary Contribution
- Employee Referral Program
- Wellness Programs
- Peer-to-Peer Recognition Program
- Salary commensurate with experience with a range of $45,000 - $48,000.
About S3:
We are excited to share that S3 was named a Top Workplace of 2022 and 2023 through the Baltimore Sun, 2023 Top Workplace in the USA as well as for leadership, and 2023 America’s most loved workplaces by Newsweek. Our commitment to teamwork and a positive attitude enables us to deliver service that generates quality results for our partners. If you join our team, we will invest in your learning and development through training programs designed to power your success.
S3 is a Credit Union Service Organization (CUSO) which is an organization, owned by credit unions. We serve credit unions by supporting their operations and delivering world class service. We support the credit union members with their loans, deposits and other financial needs to achieve their goals.
Equal Employment Opportunity
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.”
ADA Statement & Requirements
S3 is committed to the full inclusion of all qualified individuals. In keeping with our commitment, S3 will take steps to ensure that people with disabilities are provided reasonable accommodations.
Work Environment- This position operates in a professional office environment. This role uses standard office equipment such as computers, phones, photocopiers, filling cabinets and fax machines.
Cognitive Requirements-
Occasionally: Perform advanced or non-routine mathematical computations. Motivate, lead, influence and collaborate with others both internally and externally.
Frequently: Perform basic mathematical computations. Works independently, little supervision needed. Analyze and compute information. Problem solving and critical thinking. Exercise good judgement/reasoning and resourcefully solve routine problems. Organize and handle multiple tasks and prioritize.
Constantly: Effectively communicate verbally and in writing. Comprehend materials and follow instructions. Compile, copy and compare information. Handle confidential/sensitive information. Exhibit excellent customer service skills.
Physical Requirements-
Occasionally: Walk- Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. Reach- Extending hand(s) and arm(s) in any direction.
Constantly: Sit- Remaining in a seated position for long periods of time. Use hands/fingers for repetitive keyboard & hand motion. Speak coherently.
Emotional Effort- Occasional short deadlines. The work environment is occasionally hectic with periods of high stress.
Internal/External Interaction- Steady and ongoing with occasional periods of low volume.
