- Location
- Remote - United States
- Base Pay
- $16.50 / Hour
- Employee Type
- Full Time Non Exempt
- Manage Others
- No
Description
Customer Care Representative
Summary
Are you a service-oriented individual who thrives in a structured and process-driven environment? Do you enjoy engaging with customers and resolving their inquiries with patience and professionalism? Are you passionate about attending to details and providing high-quality customer care within a mission-driven organization? If so, consider applying for the Customer Care Representative role.
The Level I Customer Care Representative will work under the direct leadership of the Customer Care Manager in the Culture and Advocacy department. They will provide high-quality customer support using the Christian, classical ethos, and pedagogy of Classical Conversations (The CC Way).
Company Benefits
Performance based Bonuses available with tenure
Matching 401k
2 weeks of paid vacation time prorated
8 hours of paid volunteer time/year
Paid maternity leave
10 Paid holidays
1 Floating Holiday
Tuition reimbursement
Professional development
Medical, Vision, Dental, Life insurance
Employee Assistance Program
Additional Information
Job Type: Full Time, Hourly
Pay Rate: $16.50
Work Schedule: Monday through Friday 8:30 AM to 5:00 PM
Location: Remote (anywhere in the U.S.)
Qualification Requirements
To perform this role successfully, an individual must meet the minimum qualifications and be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Minimum Qualifications
- High school education
- Basic writing skills, including the ability to communicate information through effective oral and written communication
- Basic proficiency in MS Word, Excel, and Outlook
- Enjoys learning how to use new technology
- Able to travel 1-2 weeks per year to contribute to select meetings, events, and to complete additional training
Culture
- Communicate and model the Classical Conversations Core Values – Grace, Humility, Integrity, Diligence, and Excellence
- Develop and maintain strong relationships and communication within the team
- Steward communications with timeliness & wisdom in a remote environment
- Demonstrate good listening, dialectic, and formal communication skills online and in person
- Work as a team player and adapt to change
Strategy
- Meet delivery deadlines
- Identify and communicate issues to the team and leadership
- Learn about classical, Christian education
- Learn about Classical Conversations’ s academic programs and sales team processes
- Obtain basic proficiency in Customer Care case management programs: CC Connected, HelpScout, TalkDesk, HubSpot,
- Acumatica, and Shopify
Customer Care
- Actively engage with customers to fully identify needs, respond to inquiries or questions, and determine the best method to resolve problems
- Ensure customer satisfaction and company adherence to policies
- Monitor and produce reports as necessary on customer-related issues
- Communicate ways to improve performance, efficiency, and efficacy based on metrics and customer feedback
- Enter customer sales orders and process customer product returns and refunds
