Customer Care Associate

Opportunity.OpportunityDetail.JobDetails

Opportunity.OpportunityDetail.Description

Duties/Responsibilities:
• Process orders and provide clerical support to the Exhibitor Services Function
• Resolve issues both internally and with exhibitors
• Provide customer service support for exhibitor clients
• Enter sensitive information such as credit cards utilizing a high level of confidentiality
• Sorting and filing of digital paperwork as instructed
• Provide first class service in a call center environment
• Handle customer inquiries with appropriate and timely follow through
• Auditing and special projects as needed

Education/Experience:
• High School Diploma or equivalent
• 1-2 years data entry - 45 key strokes per minute, 10-key preferred

Skills/Competencies:
• Strong organizational, problem solving and customer service skills
• Attention to detail and accuracy
• Word processing proficiency – Microsoft Word and Excel
• Familiar with Oracle based software a plus
• Strong written and verbal communication skills
• Data Entry
• Can take initiative
• Dependable, flexible
• Highly motivated with a strong sense of urgency
• Ability to multitask and meet deadlines
• Can work well independently and as a team player

Special Considerations:
• Desk/Office environment
• Continuous use of computer

Our team members are our family, so we help our team members care for their families. The rewards of joining GES are extensive. We offer a comprehensive benefits package to all full-time employees. Here are some of the highlights:

• Competitive salaries
• 401K with company match
• Healthcare/vision/dental insurance
• Wellness benefits
• Career development program
• Employee assistance program
• Vacation time
• Community involvement opportunities
• Team activities

And much more……

Opportunity.OpportunityDetail.Qualifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)