Salary Range:
$17.00 To $19.00 Hourly
About Us:
At USALLIANCE, we pride ourselves on innovation, teamwork, training and development and career planning. As part of our team, you will have the opportunity to grow both personally and professionally in an inclusive and supportive environment.Represent USALLIANCE in the community and form lasting relationships with our members and partners.
Schedule:
This is a fully remote position for someone residing in the Pacific, Mountain, or Central time zones.
Pacific Time Scheduled Hours: Monday - Friday 8:15 AM - 5:00 PM
Mountain Time Scheduled Hours: Monday - Friday 9:15 AM - 6:00 PM
Central Time Scheduled hours: Monday - Friday 10:15 AM - 7:00 PM; One Saturday a month from 9:00 AM - 2:00 PM
About This Role:
The Member Services Specialist will provide exceptional member experience in all delivery channels. Implement the Credit Union’s Sales and Service standards by offering products and services to improve members’ financial position. Display a great, positive attitude and the drive to succeed.
Key Responsibilities:
- Demonstrate a satisfactory knowledge of Credit Union products, services, policies and procedures, including promotions and special offers, during member and employee interactions.
- Assist existing and potential members by providing quality service and information in a pleasant, professional, and efficient manner via telephone, electronic communication (email, fax, web chat, video banking), or in person.
- Promptly and accurately perform member transactions and requests, including but not limited to balance inquiries, deposits, withdrawals, funds transfers, loan payments and advances, debiting and reimbursing fees, opening and closing accounts, placing card and check orders, submitting certificate account maturity instructions, setting up online and mobile banking, and submitting new membership and loan applications.
- Responsible for researching member inquiries using all available resources to ensure proper follow-up and satisfaction.
- Demonstrate working knowledge and understanding of the Credit Union’s sales and service standards, and cross-sell Credit Union products and services during every eligible member interaction.
- Maintain the privacy and confidentiality of Credit Union members and employee account and business information.
- Identify and communicate areas for continual improvement of business processes to support efficiency.
- Any other duties and/or responsibilities as assigned.
Who You Are:
- Minimum of 1 year of experience in financial services
- Experience in Microsoft Word and Excel.
- Strong analytical, organizational and communication skills.
- Work independently and cooperatively with other credit union team members and departments.
- Strong communication and active listening skills.
- High school diploma or equivalent.
- Previous contact center experience preferred.
- Previous banking experience preferred.
- Adequate secure workspace required for hybrid remote work eligibility.
What We Offer:
- Competitive salary and benefits package
- Opportunities for professional development and career growth
- A collaborative and inclusive work environment
- Paid Time Off, Wellness Time & Paid Federal holidays
- 401K with 6% match
- High Performance Culture
