Description
Customer Care Representative – Empower the Future of Travel with Blockskye
Blockskye is transforming corporate travel and entertainment with next-generation blockchain-powered booking, payment, and expense solutions. By connecting suppliers and corporate buyers through cutting-edge technology, we drive transparency, trust, and efficiency in travel management. Backed by industry-leading partners in booking technology, airlines, and innovative payment solutions, we are shaping the future of the industry.
We’re seeking a Customer Care Representative to support our Operations team by managing customer inquiries, resolving escalations, and ensuring seamless communication between clients, suppliers, and internal teams. If you thrive in a fast-paced environment and have a passion for exceptional service, we’d love to hear from you!
Responsibilities:
- Engage with customers via phone, email, and chat to address inquiries and issues, ensuring SLAs are met.
- Research and resolve escalated concerns in a timely manner, collaborating across internal teams and suppliers as needed.
- Track all customer service interactions to ensure complete and accurate reporting and the ability to leverage data to drive performance and continuous improvement.
- Provide monthly trend analyses for internal coaching and training opportunities.
- Provide quarterly trend analyses to support client communications and supplier opportunities.
- Build meaningful relationships with our customers and supplier partners.
- Use CRM software such as Salesforce to track customer interactions, manage relationships, and optimize service delivery.
Requirements
- 3+ years of experience working with customers in the travel industry
- Exceptional oral and written communication skills
- Strong relationship management and interpersonal skills; assertiveness and patience to handle difficult situations
- Strong problem solving, decision making and time management skills
- Ability to work independently while prioritizing multiple tasks in a dynamic environment
- Solid analytical skills with attention to detail and accuracy
- Team player with a proactive approach to collaboration and knowledge sharing
- Experience with Salesforce or other CRM software
- Intermediate to advanced proficiency in Google Sheets or Microsoft Excel for
Why Join Us?
At Blockskye, we are redefining corporate travel and payment through blockchain technology. By joining our team, you’ll be part of an innovative, forward-thinking company that values collaboration, operational excellence, and transformational leadership.
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.
Blockskye is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status.
