About Lumen
Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.
We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
The Role
Lumen Technologies is the Platform for Amazing Things! The role will work in partnership with our Sales & Customer Success teams, working alongside a Technical Solutions team where you will learn and contribute to our customers’ success. As a Solution Support Associate, you start with an intensive 12-week training program, and upon successful completion, you are assigned to a Solutions Engineering team where your journey with Lumen begins.
This opening is in Lumen Technologies Technical Solutions Transformations Organization and is focused on customers across all industry verticals and segments. The Solution Support Associate is an entry-level position in the Technology Solutions organization. You will have the opportunity to grow your technical and sales skills while contributing to the growth of our enterprise customers as they embrace the 4th Industrial Revolution.
The Main Responsibilities
- Immersion Training/Education: complete technical on-boarding education track while shadowing lead engineers and learning the Lumen way. Build proficiency in various tools required to perform successful research tasks and order submission. Become proficient at both informal and formal presentations to technical specialist and sales peer audiences. Learn, learn, learn.
- Customer Engagement: under supervision attend customer meetings via collaboration tools and sometimes in person. Work with technical teams in preparing proposal & presentation materials to include research, mock strategy discussions and solutions reviews.
- Customer Success: support creation of solution design documentation and data capture processes during sales cycle which includes responding to and communicating with customers to ensure order accuracy.
What We Look For in a Candidate
- Education: We are looking for smart and innovative people who are passionate about technology. Military veterans welcome!
- Communication: Good written and verbal communication skills. Must have the ability to build relationships over the phone. Must have a proactive communication style ensuring timely status of projects to account team and customer. Must be able to develop relationships and communicate with customer technical staff.
- Technical Skills: Basic understanding of information technology, communications, or security concepts and general knowledge of technical terminology or industry concepts. Must possess a willingness and appetite to learn new concepts and have the initiative to invest in ongoing professional development through self-study as you develop a working knowledge of Lumen service portfolio, processes, and systems
- Problem Solving: Intermediate analytical skills. Must be able to work through complex issues with a methodical approach. May be expected to graphically depict Lumen services and customer solutions in a clear and compelling manner.
- Skills: Personal accountability, professional appearance and demonstrated time management skills.
- Work Style: Ability to work independently and as part of a team. Ability to work under pressure with tight deadlines.
- Must be able to work on multiple projects simultaneously and be able to reprioritize as needed or as directed to respond to changing business requirements. Must be detail oriented.
- Computer Skills: Working knowledge of basic collaboration and office applications (Microsoft Office preferred). Must be willing and able to develop a working knowledge of internal company systems and applications.
- Business Acumen: Must demonstrate a basic understanding of business, sales, or financial principals and be able to develop a familiarity with Lumen business goals and sales targets.
- Ability to travel as needed (Approx. 10%).
Compensation
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges
$46,800 - $62,500 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$49,219 - $65,625 in these states: CO HI MI MN NC NH NV OR RI
$51,563 - $68,750 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's:BenefitsBonus Structure
#LI-LO1
Requisition #: 336509
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
