Remote, USA
Salary : $40,000+ (negotiable based on experience)
POSITION SUMMARY
A fast-paced customer service role that requires solid communications skills, and the ability to ask the right questions that uncover information necessary to assist in resolving client issues. The ideal candidate is detail oriented, consistent, and patient. This role requires someone who is comfortable with technology and has a willingness to learn about technology terms and acronyms. This position reports to the Customer Service Team Lead. The salary for this position is $40,000+ (negotiable based on experience).
The hours for this position are Monday - Friday 10am-7pm EST.
RESPONSIBILITIES
- Phones – You will be asked to answer incoming phone calls, enter tickets in the Sourcepass standard format and document everything in our ticketing database
- Emails - You will be asked to enter tickets into our database that arrive via our customer email portal
- Filing – You will be asked to file paperwork and documentation as needed
- Data Entry – You will be asked to process data entry tasks as needed
- Outbound Calling – You will be asked to call clients to inform them of scheduling and/or changes
- You will be asked to assist management team in special projects as deemed necessary
DESIRED SKILLSET/EXPERIENCE
- Reliable – Shows up for work on time – ready to work
- Minimum 2-3 years of experience providing Customer Service in an office setting
- Ability to effectively communicate by phone
- Ability to speak and write in English, clearly and professionally
- Proficiency with computer (Windows Operating system)
- Strong typing skills required
- Pays attention to detail
