Position Summary
The Vehicle Programs Analyst performs a variety of Company Vehicle and Employee Purchase Program projects and administrative tasks relative to vehicle ordering, delivery, service, billing, insurance, taxation, registration, titling, ticket/citation/toll processing, compliance, disposal, purchase processing, and customer service.
Duties and Responsibilities
· Provide administrative assistance to Vehicle Programs personnel
· Administer support for the 'M' (Manufacturer) Plate Program
· Support our Care Call Center
· Provide traditional administrative support such as recording department meeting minutes, filing, copying, phone messages and miscellaneous duties
· Handle auction, dealer, sales lettersets, check requests, reimbursement of fees to customers, mass registration renewals, and payment of vehicle taxes
· Process billing invoices from vendors and dealerships for delivered vehicles
· Process tickets, tolls, citations, etc
· Process vehicle title, plates, and registrations
· Process and monitor vehicle orders
· Process vehicle returns, title corrections, and auction disposal
· Audit and reconciliation of official documents such as lease and usage agreements, and other official documents
· Customer account maintenance
· Suggest and establish process improvements aimed at better customer service, efficiencies, and cost savings in unison with management and team members
· Perform as a back-up for other Vehicle Program personnel when necessary
· Perform duties that require signing as a company agent and/or department notary
Education
· High school diploma required; Bachelor’s degree preferred
Experience
· 3 years administrative office experience required
· Experience using mainframe and web system applications
Skills
· Critical thinking, problem solving, and analytical skills
· Strong planning and organizing skills
· Strong communication skills that demonstrate knowledgeable, proactive and clear communication
· Excellent customer service skills to include a positive mindset that actions self-control
· Excellent time management skills
· Team-oriented mindset for delivering both team and individual results (including the willingness to change task responsibilities and participate in cross training as is necessary for the team)
· Proficient in MS Office (i.e. Outlook, Word, and Excel)
What You Can Expect
- Starting pay of $20/hr.
- Health/Dental/Vision/Life Insurance
- Flexible Spending Account (FSA) and Health Savings Account (HSA)
- 401(k) with company match
- Vacation/Sick Time and Paid Holidays
- Tuition Reimbursement
- Employee Assistance Program
- Employee Discount Program
- Training and Development Programs (Percepta College)
- Employee Rewards Program (Perci Perks)
A Bit More About Your Role
- Call center environment
- Must be able to interact with all internal and external departments and contacts
- Must represent Percepta professionally with all customers and external organizations and contacts
