Remote Entry Level
About SafelyYou
SafelyYou’s passionate mission is to empower safer, more person-centered care across senior living through world-leading AI, industry-changing hardware, and remote expert clinicians, significantly improving outcomes for residents while increasing peace of mind for families and reducing costs for communities.
Originating in 2015 as the doctoral research of CEO George Netscher—and inspired by his own family's experience with Alzheimer's disease—SafelyYou was spun out of UC Berkeley’s Artificial Intelligence Research Lab, one of the top five AI research groups in the world. And today, our company is solving critical challenges in senior living, from resident falls and ER visits to staffing concerns, length of stay, and NOI. All helping ensure that communities can focus on improved care for residents while still reaching their financial goals.
SafelyYou is one of five most innovative fall technologies referenced in the Senate Falls Report (2019), a winner of the McKnight’s Tech Partner of the Year, and has been named to Fortune’s Impact 20 list, which recognizes companies making people’s lives better through innovation.
Your Role at SafelyYou
The Account Management Sales Coordinator is a critical support role within the Account Management team. This individual will assist in driving operational excellence, streamlining processes, and enabling the team to deliver exceptional service to our customers. The ideal candidate thrives in a fast-paced environment, has impeccable organizational skills, and is passionate about optimizing workflows to enhance team productivity and client satisfaction.
Key Responsibilities:
- Manage calendars, schedule meetings, and organize agendas for client-facing and internal sessions.
- Assist in coordinating travel arrangements for the AM team and managing related expense reporting.
- Maintain organized documentation of meeting notes, agendas, and follow-ups to ensure seamless team communication.
- Facilitate the sending of appreciation gifts to clients and track engagement.
- Support customer data entry and updates in Salesforce, ensuring accuracy in contacts, site details, and product information.
- Conduct backend research to verify operator details, including addresses, contact names, and phone numbers.
- Support Account Management and Sales Leadership with additional tasks as needed
- Work cross-functionally with Customer Success, Marketing, Implementation, and other teams to align on shared goals.
- Support quarterly reviews and updates of customer contacts, ensuring all information is current.
- Provide general administrative and operational support to enhance the efficiency and effectiveness of the Account Management team.
The Ideal Candidate
- 2+ years of experience in an administrative, operations, or customer-facing support role, preferably in SaaS, HealthTech, or a high-growth startup environment.
- Strong organizational and time-management skills, with an ability to prioritize multiple tasks effectively.
- Experience with Salesforce (CRM), Google Workspace, Microsoft Office, and scheduling tools (e.g., Calendly, Zoom, etc.).
- Excellent written and verbal communication skills with strong attention to detail.
- Ability to work independently while collaborating cross-functionally with multiple teams.
- A proactive, problem-solving mindset with a passion for process improvement and operational excellence.
Why Join Us? You Can Make a Difference!
SafelyYou offers a competitive compensation package, including but not limited to:
- A mission-driven company culture
- Fully remote
- Stock Options
- Competitive salary & benefits, including fully paid employee premiums for Medical, Dental, Vision and Life Insurance
- 401K Program
- Company laptop
- Monthly Education, Well-being & WFH stipends
- Unlimited PTO
- Growth Potential
- Company Retreats
- Medical & Family/Parental Leave
At SafelyYou, we believe that a diverse, equitable, and inclusive workplace makes us a more relevant, competitive, and resilient company. We are committed to creating a diverse and inclusive workforce that celebrates diversity. We do not discriminate based on race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status.
We value all the perspectives our team members bring to the table, and that is why we don’t look for culture fit, but culture add. We want to hear from YOU! We encourage you to apply even if you do not fit 100% of the technical requirements.
