Overview
Our mission is Better Health. Our passion is helping others.
What's Your Why?
• Are you looking for a career opportunity that will help you grow personally and professionally?
• Do you have a passion for helping others achieve Better Health?
• Are you ready to join a growing team that shares your mission?
Why Join Our Team: At Better Health Group, it's our commitment, our passion, and our culture that sets us apart. Our Team Members make a difference each and every day! They support our providers and payors, ensuring they have the necessary tools and resources to always deliver best-in-class healthcare experiences for our patients . We don't just talk the talk - we believe in it and live by it. Be part of a team that shares your passion and drive, and start living your purpose at Better Health Group.
Responsibilities:
- Establish a positive rapport with potential new patients to guide them through the decision-making process and establish them as new patients
- Identify specific needs and goals of potential new patients through effective questioning and probing
- Provide relevant information and educate potential new patients about VIPcare's offerings
- Articulate the value propositions clearly, highlighting how the services can address patients' concerns or improve their well-being
- Keep accurate records of interactions in the CRM system
- Make outbound calls, to patients who have indicated verbally or on a satisfaction survey, a complaint, grievance, or a challenge with their experience, etc. as well as patients who have recently disenrolled
- Achieve and exceed individual monthly targets
- Probe for the reasons why the patient is planning to switch services
- Execute best retention practices using persuasion skills
- Conduct routine monitoring and analysis of patient experience outcomes
- Analyze patient satisfaction survey data
- Collaborate with leadership, physicians, and teammates regularly to ensure an optimal patient experience
- Provide strong knowledge of best practice, service improvement, statistical analysis, and problem-solving to improve the patient experience
- Additional duties as assigned
- Needs to be friendly, approachable, and empathic, making patients feel comfortable and valued from the moment they make contact
Position Requirements/ Skills:
- Highschool degree or equivalent required
- CRM experience preferred
Physical Requirements:
- Physical ability to sit, stand, and move freely about the office/home
- Must be able to remain in a stationary position up to or exceeding 50%
- Ability to stand, walk, and sit for long periods of time; ability to climb stairs
- Ability to bend, stoop, kneel, squat, twist, reach, and pull
- Constantly operates a computer and other office productivity machinery, such as copy machine, and computer printer
- Ability to sit for extended periods of time
- Ability to operate a motor vehicle
Key Attributes/ Skills:
- Has a contagious and positive work ethic, inspires others, and models the behaviors of core values and guiding principles
- An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments
- Is able to work within our Better Health environment by facing tasks and challenges with energy and passion
- Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals
- Demonstrated ability to handle data with confidentiality
- Ability to work cross-functionally with multiple teams; ability to work independently with minimal supervision
- Excellent organizational, time-management, and multi-tasking skills with strong attention to detail
- Excellent written and verbal communication skills; must be comfortable communicating with external/internal stakeholders, providers, and health plans
- Strong interpersonal and presentation skills
- Strong critical thinking and problem-solving skills
- Must be results-oriented with a focus on quality execution and delivery
- Appreciation of cultural diversity and sensitivity toward target patient populations
Remote US
Pay Range
USD $23.00 - USD $25.00 /Hr.
