Title: Regional Acceptance (RAC) Document Control Specialist - Insurance Claims
Location: Greenville United States
Job Description:
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Regular or Temporary:
Regular
Language Fluency: English (Required)
Work Shift:
1st shift (United States of America)
Please review the following job description:
Work onsite 4 days/week and 1 day remote from 8:30am-5:30pm.
Follow applicable collection and established departmental procedures to process and resolve issues which arise from title, insurance claims and aftermarket product cancellation transactions. Advise manager of problem accounts which may result in loss exposure.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Maintain a working knowledge of established departmental policies and procedures, mainframe system applications, and corporate bank policies as they pertain to job assignments.
Work assigned claims and cancellations in priority as established by management.
Respond in a timely manner and effectively process basic to moderate requests, inquiries and proposals received from both external and internal clients. Escalates unresolved or unusual issues as needed to senior staff members or management for guidance and resolution.
Document and communicate efforts accordingly with business centers, collections, and management associates.
Review assigned reports and work queues to provide optimal customer service and reduce risk exposure.
Research, resolve and document inquiries based on working knowledge of various external agencies.
Follow-up with customers, dealerships, business centers, and other third parties to secure collateral interest, ensure the claim process is complete, and confirm product rebates due are received and processed.
Provide external agencies with appropriate information and required document's to expedite the claim settlement process, facilitate product cancellations and complete title modifications.
Ensure settlement proposals are in compliance with established policies and procedures.
Review and map rebates received on a daily basis.
Use multiple systems, recording information, importing/entering data, and maintaining records using considerable knowledge of department policy and procedures.
Interacts professionally with dealers, customers, and other vendors to obtain missing or invalid information and documentation; obtains and reviews documentation for accuracy.
Resolve complex customer issues using multiple resources and records.
Prepare and distribute specialized and/or complex documents.
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High School diploma or equivalent education and related training or experience
Good verbal and written communication skills
Good decision-making and problem-solving skills
Ability to work independently with minimum supervision
Good time management/organizational skills
Ability to work in a team environment
Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
Ability to travel, occasionally overnight
Preferred Qualifications:
One year of equivalent experience
Bilingual
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.
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