It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
About VXI VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has 40,000 employees in more than 40 locations in North America, Asia, Europe, and the Caribbean. We deliver omnichannel and multilingual support, software development, quality assurance, CX advisory, and automation & process excellence to the world's most-respected brands.
VXI is one of the fastest growing, privately-held business services organizations in the United States and the Philippines, and one of the few US-based customer-care organizations in China.
VXI is also backed by private equity investor Bain Capital. Our initial partnership ran from 2012 to 2016 and was the beginning of prosperous times for the company. During this period, not only did VXI expand our footprint in the US and Philippines, but we also gained ground in the Chinese and Central American markets. We also acquired Symbio, expanding our global services offering and enhancing our competitive position.
In 2022, Bain Capital re-invested in the organization after completing a buy-out from another private equity firm. This is a rare occurrence in the private equity space and shows the level of performance VXI delivers for our clients, employees, and to shareholders.
For more information about VXI, visit: www.vxi.com
For more information about our partnership with Bain, please visit: https://www.baincapital.com/news/bain-capital-completes-acquisition-vxi-global-solutions
Role Summary: We are seeking a highly analytical and detail-oriented
Associate Director of Financial Operations Analytics to support our financial operations across multiple call center sites and regions. This individual will be responsible for financial reporting, daily profit & loss (P&L) review, invoice auditing, and collaborating with site leadership to ensure financial efficiency. The ideal candidate will have a strong background in financial analytics, reporting, and business operations in a fast-paced environment.
Responsibilities: - Oversee and analyze financial performance across various call center sites and regions.
- Conduct daily P&L reviews, ensuring accurate financial tracking and reporting.
- Perform invoice auditing and reconciliation to maintain financial accuracy.
- Collaborate with site leaders to monitor key financial metrics, including overtime expenses and operational costs.
- Develop and maintain financial dashboards, reports, and forecasts to support business decision-making.
- Provide insights and recommendations to improve financial performance and cost control.
- Ensure compliance with corporate financial policies and industry best practices.
- Work closely with finance, operations, and leadership teams to drive financial accountability.
- Support budgeting and forecasting efforts by analyzing trends and financial data.
Qualifications: - Bachelor's degree in Finance, Accounting, Business Analytics, or a related field. MBA or CPA preferred.
- 7+ years of experience in financial analysis, business analytics, or a similar role, preferably in a BPO or call center environment.
- Strong proficiency in financial modeling, data analysis, and reporting tools (Excel, Power BI, SQL, or similar).
- Experience with financial systems and ERP tools (Workday, Salesforce, or similar).
- Excellent problem-solving and critical-thinking skills with a keen eye for detail.
- Experience leading a team of analysts to achieve group targets and goals.
- Strong communication and interpersonal skills, with the ability to work cross-functionally.
- Self-motivated, organized, and able to manage multiple priorities in a remote setting.
Location: Remote, United States
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
