Navigating Complexity, Simplifying Life. Serefin takes a person-centered approach, making healthcare journeys easier to navigate. Meaningful conversations for positive outcomes.
Role Profile
Account Executive/Senior Account Executive
We are looking for a highly motivated, client-focused Account Executive to join our team. In this key role, you will drive business growth, manage customer accounts within your portfolio, and ensuring the delivery of exceptional service. You will collaborate with a dynamic, cross-functional team and play a pivotal role in shaping client relationships while uncovering new business opportunities. This is an exciting opportunity to make a direct impact on our success and further develop your career in a fast-paced, rewarding environment.
Key Responsibilities
- Client Relationship Leadership
- Act as the primary point of contact for a portfolio of clients, ensuring their needs are met with the highest standard of service.
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- Build and nurture long-term relationships based on trust, responsiveness, and a deep understanding of client goals.
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- Proactively identify opportunities to expand business within existing accounts and introduce new solutions that add value.
- Collaborative Service Delivery
- Partner with internal teams to deliver tailored solutions and ensure exceptional client experiences.
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- Champion superior customer service, taking the initiative to resolve issues and consistently exceed client expectations.
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- Act as the voice of the client, coordinating with cross-functional teams to bring effective solutions to life.
- Strategic Business Growth
- Uncover new business opportunities within your accounts, driving additional sales through upselling, cross-selling, and expanding service offerings.
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- Review account performance, financials, and transactional data to provide insightful recommendations for improvements and growth.
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- Assist in the development of strategic plans that align with client goals and help achieve both short-term and long-term business objectives.
- Effective Communication & Reporting
- Provide regular updates to internal stakeholders, including the Chief Revenue Officer, on account status, risks, and opportunities.
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- Work closely with other teams like Project Management, Sales, Marketing, and IT to resolve any challenges and ensure smooth operations.
- Continuous Improvement & Innovation
- Support proposal writing, sales presentations, and client-facing materials that reflect the quality of our work.
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- Stay ahead of industry trends and competitor strategies, contributing valuable insights for both clients and internal teams.
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- Contribute to process improvements, helping to shape best practices that enhance service delivery and client satisfaction.
Skills, Knowledge and Expertise
- Education & Experience:
- Bachelor’s degree preferred or equivalent experience.
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- Experienced within the Healthcare sector strongly preferred
- Skills & Qualities:
- Ideally you bring fluency in both English and French, with exceptional written and verbal communication skills.
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- Strong interpersonal skills with the ability to establish and maintain lasting client relationships.
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- A proactive mindset and the ability to identify new business opportunities and develop creative solutions.
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- Strong organizational and time management skills, with the ability to multitask in a fast-paced environment.
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- Demonstrated success in managing accounts, driving client satisfaction, and delivering results.
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- Exceptional presentation and influencing skills, with the capacity to drive action through clear, persuasive communication.
- Attributes We Value:
- Integrity and a commitment to ethical business practices.
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- A positive, can-do attitude and a passion for delivering excellence.
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- Flexibility and adaptability to navigate evolving client needs and business dynamics.
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- A strong desire to continuously learn, grow, and contribute to team success.
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- Self-motivated with the ability to work both independently and collaboratively.
Why Join Us?
- Growth Opportunities: Be part of a fast-growing company where your contributions make a direct impact.
- Inclusive Environment: We value diversity and create an inclusive culture where everyone’s ideas and contributions are respected.
- Collaborative Culture: Work with talented, driven individuals across various teams who share your passion for success.
- Development Support: We provide opportunities for you to expand your skills, advance your career, and achieve your professional goals.
- Work-Life Balance: Enjoy a balanced approach to work and personal life in a supportive, flexible environment.
If you are ready to take on an exciting challenge and make a difference, we encourage you to apply. Join us and be a key player in our mission to deliver outstanding client experiences and drive business growth.
