Automotive Parts Technical Support Representative

Burnout Brands • Full-time • Remote • 2d ago

BD Diesel Performance is hiring!

At BD Diesel Performance we're constantly striving not to be simply the best, but to be better.

That road never ends, and engenders a culture that isn't satisfied with status quo, but of constant improvement. It means supporting employees with competitive wages, health benefits, and the tools they need. It also means colleagues respecting, and supporting one another. It means better processes and better communication. Ultimately it means a better work environment and product.

THE ROAD TO BETTER STARTS WITH YOU

BD Diesel is looking for an experienced Technical Support Representative who is accountable for providing world class sales support to BD customers necessary to continuously improve the creation and delivery of value to our customers. As a valuable member of the BD Diesel team, this position helps customers problem solve, select the right parts and provide insight on installation challenges. This role helps our customers and their vehicles reach their full potential by providing detailed knowledge combined with excellent customer service.

This position reports to the Technical Service Supervisor and works 8:00AM to 4:30PM, Monday to Friday.

As a Technical Support Representative, your role includes:

Maintain a high level of product and service knowledge
Assist customers with automotive related sales questions related to products, installations and service support
Function as the Technical Expert for both customers and sales team member
Working with both the Sales Team and Engineering Team, relay customer feedback and identify trends allowing for product improvement/modification as required
Provide customers with in-depth information regarding equipment & parts for sale
Champion the customer as an advocate throughout the RMA process
Work to resolve customer complaints in person, via telephone or email
Support the sales team where required in the areas of technical knowledge and customer support

Who You Are:

High School diploma or equivalent
Demonstrated vehicle maintenance experience, ASE Automotive Certification or equivalent preferred
Vehicle maintenance experience is required.
2 years customer facing service experience preferred

We greatly appreciate your interest as well as your application and will get back to you shortly after matching your skills to our requirements. We look forward to hearing from you!

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Shift Hours: 8 hour shift

Shift Type: Day shift

Shift Schedule: Monday to Friday

Location: Remote

People with a criminal record are encouraged to apply