Senior Account Manager TELUS Health Public Sector

TELUS • Calgary, AB, CA • 5d ago

Description

At TELUS, we are transforming health care with innovative solutions that empower people to live healthier lives and our TELUS Health Public Sector team is on a mission to improve access to primary care, mental health, chronic disease management and aging-in-place solutions. We are achieving this goal by partnering with public sector organizations to deliver trusted products and services directly to Canadians. Over the past five years, our team has grown exponentially through the design and delivery of innovative, high-quality products and services. With major investments in our product roadmap and an expansion of our channel strategy, it's an exciting time to join our passionate and purpose-driven team!

We are seeking a dynamic and results-driven Public Sector Senior Account Manager to join our team in Vancouver, BC / Toronto, ON / Edmonton, AB. As a Senior Account Manager, you will work collaboratively with strategic public sector clients to leverage healthcare technologies and innovation to deliver on our shared goal of improving access to care. Your strategic thinking, industry knowledge and relationships, as well as integrated sales techniques will be critical to your success in this position.

The ideal candidate will have a proven track record working in Public Sector sales, preferably in healthcare with a passion for gerontology and a strong ability to rally stakeholders to a common purpose and inspire confidence and trust.

How you will succeed:

Strategic Leadership & Business Planning:
- Establish and nurture strong executive-level relationships
- Drive strategic business planning to shape client decisions and outcomes to deliver growth and capture new opportunities
- Develop comprehensive territory, account, and opportunity plans based on deep understanding of client goals and objectives
- Increase customer value realization through product/service adoption, risk management, and enhanced overall customer experience
- Execute PSO (Premier Sales Organization) methodologies to exceed targets, optimize sales processes and customer outcomes
Thought Leadership:
- Establish credibility as a trusted advisor through deep industry knowledge and market expertise in age tech solutions
- Develop a positive profile for TELUS through networking, attending and participating in trade shows and conferences, public speaking, and other events
- Create platforms for clients to engage with industry peers and TELUS experts to share best practices and drive innovation
Stakeholder Engagement & Deal Design:
- Partner with cross-functional internal teams (Sales, Product, Marketing, Operations) to create and deliver compelling value propositions aligned with client objectives
- Act as an authentic customer advocate to manage stakeholder expectations and proactively address potential issues with mitigation strategies
- Craft and present executive-level proposals that articulate TELUS' differentiated value proposition
- Navigate complex contract negotiations leveraging deep understanding of client procurement processes

Qualifications

What you bring:

10+ years of experience in sales, clinical care delivery, clinical operations and/or consulting within a healthcare environment
Existing relationships within the public sector
Strong understanding aging in place solutions, home care, and/or remote patient monitoring
Excellent interpersonal and communication skills, with the ability to build rapport and credibility with clients and internal teams
Strategic thinker with the ability to analyze market trends and translate insights into actionable strategies
Results-oriented mindset with a focus on achieving and exceeding targets
Willingness to travel as needed to meet with clients and attend industry event
Bachelor's degree in Business Administration, Marketing, Healthcare Management, or a related field; MBA and/or Clinical designations a strong asset