RemX is seeking a Customer Success Specialist for our client. This applicant must be people focused, meaning your first call to response is wanting to help people. You will be first call resolution. You must possess the ability and curiosity of process improvement.
- Title: Customer Success Specialist (Tier 1 Tech Support)
- Start Dates: 4/21
- Location: Remote (Must reside in GA or NC)
- Type of position: Direct Hire
- Shift: Mon-Fri 7am-7pm (No weekends yet, but need to remain flexible)
- Training: Mon-Fri 8am-5pm (2 weeks)
- Pay: $19-$22 an hr
Position Requirements
- 3+ years’ experience in a Customer Success role
- Previous experience in enterprise customer support, particularly in Health Tech or tech, is highly valued
- Strong troubleshooting abilities for software and hardware issues; proficiency in tools like NetSuite, CRM platforms, and ticketing systems
- Manage logistics, workflows, and multiple projects in a fast-paced environment
- Clear and empathetic communicator
- Problem-solver with a passion for delivering exceptional service and building trust
Benefits
- 12 days PTO and 3 days sick pay
- 401k and Health Insurance contribution
- They provide an Oura Ring
- Referral Program
- Equipment provided
- Online Gym and Wellbeing Studio
- Opportunity for professional growth
