REMOTE BUT YOU MUST RESIDE IN GEORGIA OR NORTH CAROLINA
Schedule : Monday to Sunday – 8h shifts – 7am to 7pm
Pay: $21-22//hr
Position Details:
- Deliver tailored onboarding experiences, including unboxing, activation, and app navigation, ensuring clients and their members are fully supported.
- Serve as a point of escalation for partners, providing guidance on program-specific and eligibility-related queries.
- Oversee logistics for orders, exchanges, refunds, and warranty replacements.
- Troubleshoot and resolve software issues effectively.
- Ensure healthcare memberships are correctly applied and resolve any issues, escalating to partners as necessary.
- Assist the sales team with onboarding transactional clients, including payment confirmations, sizing kit coordination, and fulfillment.
- Work closely with operations, and customer success teams to ensure consistency and efficiency across all client interactions.
Required Experience
- Experience: Previous experience in enterprise customer support, particularly in Health Tech or tech, is highly valued.
- Proven Experience 3+ years’ experience in a Customer Success role.
- Technical Skills: Strong troubleshooting abilities for software and hardware issues; proficiency in tools like Netsuite, CRM platforms, and ticketing systems.
- Organizational Skills: Demonstrated ability to manage logistics, workflows, and multiple projects in a fast-paced environment.
- Communication: Clear and empathetic communicator with a knack for building strong client relationships.
- Customer Focus: A problem-solver with a passion for delivering exceptional service and building trust.
For immediate consideration, please email your resume to Justice.Strickland@remx.com with the subject as “Customer Success Specialist”.
