At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.
Broadridge is growing! We are seeking a Client Service Specialist to join our team in our Kansas City, MO office. You will be working with our sales teams, vendors, materials, and clients directly. You must have good communications skills and you should be experienced working in a high-pressure, high-volume environment where accuracy is paramount.
We are made up of high performing teams that meet in person to learn and collaborate as needed. This role is considered hybrid, which means you’ll be assigned to a Broadridge office and given the flexibility to work remote.
Responsibilities:
- Shift: Monday - Friday 8:00am - 5:00pm
- Work with DST/BFDS clients.
- Quoting DRM multiple print mailings that requires quick turnaround.
- Guide clients through Broadridge’s various product offerings.
- Display successful time management skills and maintain an ability to multi-task work with a variety of internal applications to provide clients with samples of Broadridge products.
- Monitor the effectiveness of systems, policies and procedures and make appropriate recommendations to ensure daily operations are efficient.
- Coordinate testing for process enhancements.
- Work collectively within a team environment while also managing your own dedicated client deliverables.
- Maintains a demeanor of professionalism at work and begins to adopt Best Practices.
- Share ideas for process improvement and process efficiencies.
Qualifications:
- Knowledge of direct marketing terminology, print, graphic, bindery, working with paper manufacturing and vendors.
- Proven proficiency in maintaining clients, high client satisfaction and overall client advocacy.
- Strong use of MS Office suite of products.
- Extremely detail oriented, ability to multi-task and excellent follow-up skills.
- Web Development (HTML, CSS) experience.
- Adobe Acrobat.
Benefits Information: Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings
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Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, to take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.
We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates diversity in all its dimensions.
