Lending Call Group Representative
The Lending Call Group Representative will have a passion for helping people achieve their financial goals. Primary duties include answering inbound phone inquiries regarding credit union loan products and assisting with new consumer, home equity, and mortgage applications in accordance with lending policy. S3 has a commitment to excellence and the highest standards of member service. Our values and beliefs are critical to the success and growth of the business, and they were all created with a unique cultural foundation.
S3 STAR Values:
- Service
- Teamwork
- Attitude
- Results
Location: Remote
Schedule: Monday - Friday 10:00am - 7:00pm EST
TOP JOB RESPONSIBILITIES:
- Handles inbound phone calls to assist with inquiries about lending solutions for borrowing needs utilizing best in class member service.
- Assists applicants with new loan applications tailored to meet their borrowing and financial needs.
- Collaborates and educates applicants on customized lending solutions.
- Reviews loan application decisions with applicants.
- Assists with applications in process by helping applicants complete the loan process and obtain the funds requested so they can accomplish their goals.
Other responsibilities and opportunities:
- Works in collaboration and partnership with team members from other departments to help applicants with lending solutions and to ensure optimal member service delivery.
- Additional job-related projects and duties as assigned by management.
QUALIFICATIONS & SKILLS:
- 1 year of experience in financial services, call center, or other related customer service environment
- NMLS registered or ability to become NMLS registered upon hire
- Outstanding customer service skills with a sincere desire to assist our members
- Sales experience is helpful
- Strong analytical skills and ability to problem solve
- Ability to perform basic math calculations
- Excellent communication skills, both written and oral
- Proficient in Microsoft Office (Outlook, Word, Excel)
- Time management and organization skills
- Ability to multitask and thrive in a fast paced, changing environment
- Strong attention to detail
- Must be a team player with a positive attitude
FLSA: Nonexempt
PERKS AND BENEFITS:
- Group medical, dental, and vision coverage insurance
- Generous Paid Time Off
- Up to 11 Paid Holidays Per Year
- 401(k) With Employer Match and Discretionary Contribution
- Employee Referral Program
- Wellness Programs
- Peer-to-Peer Recognition Program
- Salary is $20.15/hour
We are able to hire in the following States: Alabama, Arizona, Florida, Georgia, Idaho, Kentucky, Maryland, Massachusetts, Minnesota, New York, North Carolina, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia
