Millstone Management Group is currently looking for an enthusiastic and dedicated Office Customer Service Administrative Staff to join our remote team. As a cornerstone of our company's communication with clients and staff, you will be responsible for providing exceptional administrative support and customer service. In this role, you will handle inquiries, support project coordination, and manage administrative tasks to ensure smooth day-to-day operations. If you are a self-motivated individual with a passion for helping others and thrive in a remote work environment, we invite you to bring your skills to Millstone Management Group.
Responsibilities
- Respond to customer inquiries via phone, email, or chat with professionalism and courtesy
- Assist with administrative tasks such as scheduling, data entry, and documentation
- Maintain records of customer interactions and transactions
- Coordinate with various departments to resolve customer issues and enhance service delivery
- Provide support to project managers in tracking project-related documentation and communications
- Participate in training and continuous improvement initiatives
- Ensure a high level of customer satisfaction and contribute to positive client experiences
- High school diploma required; Associate's or Bachelor's degree is preferred
- Proven experience in a customer service or administrative role
- Strong proficiency in Microsoft Office Suite and familiarity with CRM systems
- Excellent communication skills, both verbal and written
- Exceptional organizational skills and attention to detail
- A positive attitude and the ability to work independently in a remote setting
- Ability to handle multiple tasks and prioritize effectively in a fast-paced environment
- Retirement plan with company matching
- Medical, Dental, and Vision insurance
- PTO
- 11 paid holidays per year
- Referral program
Starting Pay: $29.00 - $39.00 per hour
