TIME KEEPING SPECIALIST
At Percepta, we bring first-class service across each market we support. As aTime Keeping Specialist working remotely, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture
What You’ll Be Doing
The Time Keeping Specialist (TKS) is responsible for the daily administration of timekeeping policies and procedures, bi-weekly or monthly processing of properly recorded time for submission to corporate payroll, review and validation of supporting locations payroll and managing monthly, quarterly, and semi-annual operational bonuses as well as the Annual Incentive Plan and Long-Term Incentive Plan for applicable G&A employees.
During a Typical Day, You’ll
Administration and oversight of timekeeping system and payroll submissions
·Review employee electronic timecards for accuracy of punches, agent daily approvals, exceptions and supervisor pay period approvals.
·Performs sign-off for pay period after supervisor approval of all timecards through timekeeping system, prepare and process data extraction from timekeeping system to provide to payroll.
·Responsible for compliance of site pay practices and that are being followed at site in accordance with Percepta policies.
·Ensures that data imports are loading into the timekeeping system, e.g. punch loads, workforce management system loads, accrual balances, HRIS system loads.Submits technical ticket as necessary, and contacts appropriate support resources for problem resolutions.
·Review time off accruals for accuracy and submit discrepancy adjustments as necessary.
·Partner with internal clients in the adjustment of time data. Research and process all adjustments to employee time data.
·Enter timekeeping data related to terminations and special payments (vacation payouts).
·Perform check register reviews to ensure accurate employee payments, submit payroll tickets for corrections, partner with corporate payroll team of issues that arise from the payroll processing, and provide timely approval of payroll run to ensure employees are paid on time.
·Provide service and support to employees for pay-related inquiries.
·Act as a liaison between Technology and Corporate Payroll in support of timekeeping system.
·Research and identify any systems issues between several data points which feed data to timekeeping system.
·Partners with Finance to provide client billing information from timekeeping system.
·Serve as interface with WFM for trouble shooting and problem solving on any system schedule discrepancies as well as schedule changes and exceptions.
·Conduct training of new timekeeping users as necessary.
·Serve as back up for the TKS position in the other locations as necessary to ensure payroll is processed as required in the event of absence.
Projects and Miscellaneous
·Work on activities and/or projects as requested by Manager.
·Support requests for data extrapolation from HR and Timekeeping reporting tools.
·Prepare monthly metrics reporting for executive visibility.
What You Bring to the Role
Education
·High School Degree or Equivalent required.AA or BA/BS degree in mathematics, computer science, or similar field or equivalent work-related experience preferred
Experience
·1 or more years of position related experience required.
Skills
·Strong customer service orientation.
·Detail oriented with high level accuracy.
·Strong Mathematical aptitude.
·Understanding of legal requirements for pay practices in multiple states/countries.
·Computer experience, including MS Excel and MS Word.
·Ability to communicate well with other departments, and all levels of management, with minimal supervision.
·Exceptional time management skills.
·Strong attention to detail.
Other
·Available to work outside normal work schedule when necessary to ensure accurate payroll processing in the event of systems issues and/or delayed input.
·This position requires a high level of professional integrity.
·Employee information must be kept confidential.
What You Can Expect
·Competitive Salary with Incentives
·Health/Dental/Vision/Life Insurance
·Flexible Spending Account (FSA) and Health Savings Account (HSA)
·401(k) with company match
·Vacation/Sick Time and Paid Holidays
·Tuition Reimbursement
·Employee Assistance Program
·Employee Discount Program
·Training and Development Programs (Percepta College)
·Employee Rewards Program (Perci Perks)
A Bit More About Your Role
Percepta provide the equipment for this role.
About Percepta
Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.
Our values are the heartbeat of our organization, and we live, breath and play by them every day. As a Percepta team member, you can expect:
Culture of Service - to be treated like you are the customer from day one
Teamwork– belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions
Respect– a team that is accountable, dependable and gives you their full attention
Proactive– to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization
Career Growth - lots of learning opportunities for aspiring minds
Diversity - be a part of our growing diverse and community-minded organization that is all about having fun!
Competitive Compensation – we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.
Percepta is proud to be an equal opportunity employerwhere all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
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