Our client is a leading healthcare organization with an upcoming class for Call Center Representatives in Denver, CO. This position is remote, however, candidates MUST live within 1-hour of Denver, CO. Candidates must pass 2 required assessments and complete 2 video interviews for this position. This is a 6-month assignment to start, but may extend based on performance and attendance. Candidates that meet ALL qualifications will receive instructions to the assessments from the recruiter. Please review details below carefully before applying.
- START DATE - 04/04/2025
- Employees MUST work nights and weekends, no exceptions. Shifts vary between 8am-9:30pm MST. Holidays are required as well.
- Candidates must have open availability to work between the hours above. The schedule will change periodically during training.
- Breaks are scheduled, no accommodations.
- NO TIME OFF during the first 90 days, no exceptions.
- 3-strike attendance policy during first 90-days.
- This position requires you to be on camera 100% of the time.
- 2+ years of customer service and call center experience required.
- Equipment must be picked up in Denver, CO the week before training. There is a mandatory on site orientation.
- If you are not able to work from home due to outages (power/internet) you WILL be required to come into the office.
- Equipment provided excluding desk and chair. 3-5 inch Internet cable will be provided, talent must provide their own if they a longer one. Equipment must be hardwired, NO WI-FI
- Equipment must be returned to the original location once the assignment ends.
- HS Diploma/GED required
salary: $21.63 - $22.66 per hour
shift: First
work hours: 8 AM - 8 PM
education: High School
Responsibilities
- Responds professionally to inquiries from internal/external customers.
- Promotes, ensures and provides customer service to internal/external customers by demonstrating skills which are consistent with the organization's philosophy of providing extraordinary customer relations and quality service.
- Initiates contact with the appropriate Health Plan, medical group and facility personnel to obtain information relevant to the concern or inquiry as needed.
- Evaluates data to determine and implement the appropriate course of action to resolve the complaint and/or coordinate service recovery.
- Develop a full awareness of the way performance and actions affect members and Member Service Contact Center's (MSCC) performance guarantees (call handling, first call resolution, complaint resolution compliance, member retention, and return contact as warranted).
The essential functions of this role include:
working weekends
Skills
Call Center Support
Call Center
Follow-up
Active Listening
Telephone Etiquette
CRM
Basic Software Skills
Basic Computer Skills
Typing Skills
Industry Representative
Patient Support
EHR/Epic
EMR
Data Collection
Problem Resolution
Qualifications
Years of experience: 0 years
Experience level:
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Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
