We are looking for a Guest Services Representative to join our team in a fully remote capacity for employees living in the state of Texas! This role is ideal for someone with excellent communication skills, a customer-first attitude, and the ability to manage receptionist-style calls while assisting with administrative tasks.
Job Duties include but are not limited to:
What You’ll Do:
- Answer and direct incoming customer calls professionally and efficiently, ensuring a seamless experience.
- Provide exceptional service by addressing customer inquiries, directing them to the appropriate departments, and ensuring a seamless customer experience.
- Proactively contact customers regarding license plate pickup and other necessary follow-ups.
- Assist with administrative tasks as needed to support various departments.
- Maintain accurate records of customer interactions and follow-ups.
- Adapt to additional responsibilities as the role evolves.
What We’re Looking For:
- Previous experience in customer service, receptionist, or administrative roles preferred.
- Strong verbal and written communication skills with a friendly and professional approach.
- Ability to multitask and stay organized in a remote work environment.
- A proactive and customer-focused mindset, always looking to enhance the customer experience.
- Basic proficiency in computer systems and office software.
- Ability to work independently while being a collaborative team player.
- Must have held a valid driver's license for at least 1 year.
- Must be at least 18 years of age to be considered.
Schedule:
Compensation:
If you’re a detail-oriented, customer-focused individual looking for a remote opportunity, we’d love to hear from you! Apply today to become a valued part of our team.
CAG is proud to be an equal opportunity employer. We are committed to building a diverse, equal, and inclusive workplace and our recruiting process reflects this commitment.
As a forward-thinking, adaptive, and supportive company, we seek others who care about providing a transformational environment where everyone has a voice and opportunities to succeed. We encourage all interested candidates to submit an application.
Core Values:
Transformational Not Transactional - Be Transformational
- We do what we say we're going to do
- We encourage and support each other
- We're committed to continuous growth
Benefits
The Continental Automotive Group is an equal opportunity employer and a drug free workplace.
All Continental Automotive Group Full-Time Employees Receive:
- Employer Paid Dental Insurance
- Employer Paid Life Insurance
- Employer Paid Medical Insurance
- Employer Paid Health Savings Account Contribution
- Employer Paid Wellness Clinic
- Employer Paid Flu Vaccinations Every Fall
- Employer Percentage Matching for 401k
- Employer Paid Parental Leave
- 5 Paid Bereavement Leave Days/Year for immediate family members (after 60 days)
- 14 Paid Time Off Vacation Days/Year (60 days - 3 years)
- 19 Paid Time Off Vacation Days/Year (3 - 7 years)
- 24 Paid Time Off Vacation Days/Year (7+ years)
- Annual Christmas Bonus Based on Tenure
- Annual Christmas Party
- Annual Employee Appreciation Dinner
- Employee Vehicle Purchase Program
- Employee Discounts on Collision Repair, Parts, and Service
- Bi-Weekly Pay Periods, Paid on Fridays
- Holidays: Thanksgiving, Christmas & New Years
- Employer Paid Lunches Every Saturday
- Employer Paid Lunches/Dinners - Special Occasions (Blood Drives, Birthdays, Awards, etc.)
- Access to In-House Insurance Agency
- Access to In-House Marketing Agency
- Voluntary Life Term and Whole Insurance
- Voluntary AFLAC Supplemental Coverages, Voluntary Vision plan, Pet Insurance, and Legal Shield
- $200 Donation to Charity of Your Choice with Approval
We strive to take excellent care of our employees, so that they will strive to take excellent care of our clients!
