Connexus Credit Union - Who We Are:
Serving members across all 50 states, Connexus Credit Union is a member-focused cooperative that is proud to return profits to member-owners through high yields for checking accounts and deposit products, as well as competitive rates on our loans. We are a remote first employer with the majority of our employees residing in the upper Midwest.
As an employer we foster collaboration and high performance to achieve excellence. We holistically care for and develop our employees to thrive personally and professionally. We are proud to share our success with our employees and those we serve.
Connexus offers an Amazing Benefits package:
- 20 days of paid time off and 8 paid holidays
- 16 hours of paid Volunteer Time Off
- 401K Retirement with up to 6% employer match
- Excellent Health, Dental, Vision insurance, including multiple plan options
- Health Savings Account with generous employer contributions
- Employer paid Life insurance, Short-Term and Long-Term Disability
- Tuition Reimbursement from $4,000 - $7,000 per calendar year
- Robust Learning and Development program that includes an annual professional development stipend
Responsibilities:
- Review daily delinquency and repossession queue and follow-up on accounts by telephone, electronic, and written correspondence. Contact co-makers, co-borrowers and guarantors.
- Actively listen and retain information from members calling in to discuss payment arrangements & hardships as well as help with filing insurance or GAP claims and any other requests for assistance.
- Evaluate possible losses and collateral values to determine and recommend action such as modification, repossession, writ of replevin, legal judgment, charge off, insurance/warranty claim, payment plan, settlement, or other applicable solution to mitigate loss on accounts.
- Determine and execute best appropriate action for repossession when dealing with impounded collateral, mechanic liens, bankruptcy, a deceased member, or a voluntary surrender.
- Ensure all appropriate actions have been exhausted and legal requirements for state specific documents and/or actions have been satisfied prior to assigning for repossession or legal action.
- Assign accounts with third parties and manage the process of repossession, writ of replevin, legal judgment, and/or collection.
- Manage collection activities to ensure vendors are processing requests in a timely manner and invoices are paid.
- Maintain accurate and punctual record of repossession status and activity in the queue.
- Review, evaluate, and file insurance claims when appropriate.
- Locate, review, and process all ancillary products for prorated refunds and life insurance.
- Evaluate and determine best ROI for repairs prior to remarketing.
- Monitor remarketing to ensure sales are timely.
- Research and find solutions for lien issues. Request repurchases when applicable.
- Manage post-repossession and post-sale processes to ensure proper notices are accurate and sent to the member.
- Prepare reports for repossession, and remarketing performance.
- Understand and adhere to company policies and procedures, including all applicable state and federal collection laws and regulations. Escalate issues after exhausting your resources.
- Keeps up to date on credit union regulations, policies, and procedures.
- Maintains and projects the credit union's professional reputation and privacy of member account information.
Position Requirements:
- This position is Remote.
- Associate's Degree or commensurate experience is Required.
- 1+ years of experience in dealing with insurance claims is Required.
- Working knowledge in Collection and Repossession laws is Required.
- Basic computer knowledge and proficient in Microsoft Excel.
- Ability to multi-task in a high energy and fast-pace work environment.
- Ability to organize and prioritize work with minimum supervision.
- Possess strong problem solving and negotiation skills.
- Ability to communicate effectively (written, verbal and listening skills) with members, vendors and co-workers.
Connexus Credit Union's Employer Recognitions:
- 2024 Best in Class Employer, Gallagher
- 2025 Best Place to Work in IT, Computer World
Equal Opportunity Employer/Disabled/Veterans/41 CFR 60–1.4, 41 CFR 60-1.35
