Job description
At Percepta, we bring first-class service across each market we support. As aBilingual Customer Service Agent (English/Spanish)working remote you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing
Providing timely and professional customer service in response to customer inquiries and concerns via the telephone, letter, chat or email. The CSR is responsible for learning and executing the complete call handling process, and meeting expected customer service levels and business performance goals.
During a Typical Day, You’ll·
Provide effective and efficient customer solutions to incoming customer inquiries and concerns regarding auto products, services, etc
· Meet or exceed monthly Call Center Performance objectives including call quality and performance objectives.
· Accurately complete appropriate documentation for each transaction
· Handle various customer contact mediums.
What You Bring to the Role
1 -2 years of customer service experience, preferably in a contact center operations environment
Prior knowledge/experience in automotive industry an asset.
English at 90% is must.
Strong written and oral communication skills.
Excellent spelling, articulate, tone sensitive.
Proactive listener / reader.
Demonstrated skills in customer escalation, overcoming objections, conflict resolution and negotiation. Sales oriented and ability to close sales opportunities.
Living in Leon or Mexico City
What You Can Expect
$60 hourly
Remote work
Loyalty Bonus (as of the second year worked)
12 days of vacation
Vacation Bonus (25% - 1st year; 50% - successive years)
Christmas Bonus (15 days)
Restaurant Card (after 90 days of employment)
Life Insurance (24 months of salary)
Training and Development opportunities
(Percepta College)Award-winning
Employee Reward Program (Perci Perks
Employee Referral Program ($10,000 MXN after 90 days of employment)
Employee Discount
About Percepta
Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.Our values are the heartbeat of our organization, and we live, breathe, and play by themeveryday. As a Percepta team member, you can expect:Culture of Service– to be treated like you are the customer from day oneTeamwork– belonging to a supportive family team environment that encourages growth, fosters trust and open communication and acknowledges the value of your contributionsRespect– a team that is accountable, dependable, and gives you their full attentionProactive– to surround yourself with solution-oriented people who strive to improve themselves, others, and the organizationCareer Growth– lots of learning opportunities for aspiring mindsDiversity– be a part of our growing diverse and community-minded organization that is all about having funCompetitive Compensation– we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness
