Bilingual Credit & Collections Coordinator

Sunrun • USA • 6d ago

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

Supports the daily operations of the Collections Department. Provides accounts receivable collections for existing customers.

Reviews accounts receivable aging reports on a daily basis to identify delinquent invoices requiring immediate follow-up
Contacts delinquent customers by telephone, email, and letters according to collections policies with the highest level of professionalism
Determines the reason for delinquency and works cooperatively with customers to resolve
Thoroughly and accurately documents all collection efforts for each assigned account
Ensures all assigned accounts are managed in a timely and accurate fashion
Communicates regularly with leadership and peers on the status of accounts and escalations
Provides accurate and timely reporting of performance metrics
Reviews and reports collections metrics weekly to track progress against monthly forecasted goals
Supports cross-functional projects and teams

Qualifications

High school diploma
Bilingual (English/Spanish)
2 years of collections, accounts receivable, or customer service experience
Oracle and Salesforce experience preferred
Strong verbal and written communication skills
Ability to effectively and appropriately interface with a variety of individuals or groups on a frequent basis
Process-minded with the ability to problem solve, detect patterns, and give advice on troubleshooting
Advanced excel skills and an ability to work on complex data issues
Ability to work independently and under pressure to meet deadlines
Highly organized and self-disciplined with a willingness to learn
Ability to work in a fast-paced environment