POSITION SUMMARY: Customer Service is the critical link to strong communication between the sales field and Matco Tools Corporate Offices. The CSR provides the infrastructure which supports our Franchised Distributors, District Managers, Regional Managers and Commercial Customers by providing correct product information, pricing, and product availability. The CSR informs the field of daily customer service promotions along with providing them with error free orders.
- Take calls coming in from an automated dialer from Spanish-speaking (and English) end-user customers in automotive tool selection, toolbox selection, troubleshooting, price and availability, technical specifications, and ordering.
- Speak FLUENT Spanish and English (required).
- The primary region customer calls come from is - Puerto Rico.
- Handle all inbound calls from our internal and external sources.
- This includes, but is not limited to, giving price and availability, part numbers, application assistance, troubleshooting, and basic credits.
- Provide support concerning basic information and specifications for products provided in our Matco Tools online catalog and information about our other suppliers.
- Input orders utilizing internal ordering software systems.
- Work cross-functionally with subject matter experts to resolve open questions.
- Other responsibilities as assigned.
QUALIFICATIONS:
- Basic use of PC and keyboard
- Speak FLUENT Spanish and English (required).
- Effective verbal and written communication skills - in Spanish. Must be able to fluently speak Spanish
- Ability to interpret customer issues and translate issues into resolution while maintaining a positive attitude
- Ability to empathize with customer concerns while maintaining a professional demeanor
- Ability to learn quickly on the job
- Ability to multi-task in a fast-paced office environment
- Ability to answer calls as a primary function of the position
The base compensation for this position is at an hourly $18 per hour.
WHO IS MATCO
Matco Tools, a wholly owned subsidiary of Vontier Corporation, is a distributor of quality professional automotive equipment, tools, and toolboxes. Matco began operation in 1946 and, since 1979, has sold products directly to professional mechanics, enthusiasts, and those who value quality tools through a network of independent franchised mobile distributors who operate in all 50 states, Puerto Rico, and Canada. Products are also sold to central purchasing operations and other institutional customers through industrial sales representatives and via the internet. Matco is a franchising company, a distribution company, a financing company, a manufacturer of industry leading toolboxes, and a leading supplier of automotive technology solutions employing approximately 600 associates in the United States, Puerto Rico and Canada. For more information on Matco Tools, visit www.matcotools.com.
BENEFITS
Annual bonuses/incentives (depending on position)
Immediate company benefits (medical, dental, vision, life, etc.)
401k with company match
401k defined contribution after 1 year of service
High level of employee engagement
Walking path and gym equipment onsite
Food trucks on site during the summer
Dress for your day - every day casual/jeans
Employee discounts
15 days vacation + 4 floating holidays + 8 paid holidays
Paid maternity & paternity leave
Tuition reimbursement
Student loan payment assistance
Hybrid work environment (2 days remote)
Annual Day of Caring for employees to volunteer
Discounts on tools
Annual team building events
WHO IS VONTIER
Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company’s website at www.vontier.com.
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