Title: Benefits Navigator (Denver, CO)
Job #: 3510718
Location: Denver
Job Description:
2000 16th Street,Denver,Colorado,80202,United States of America
This vital, patient-centric role provides education and guidance to DaVita
patients about health insurance and the implications of different insurance
options. Based at DaVita World Headquarters in downtown Denver, these
teammates help patients across the country understand their insurance options
and make informed employment and insurance decisions.
The Benefits Navigator must have the emotional maturity and professionalism to
directly interact with patients, clinical teammates, billing office
teammates, and senior leadership, as well as the ability to work
successfully with cross-functional DaVita teams.
The Benefits Navigator will help alleviate the stress that dialysis patients
often experience in navigating complicated insurance options and employment
decisions while also managing their health care needs.
To be successful, the Benefits Navigator must have a passion for customer
service and the ability to build trust and rapport with patients and teammates
over the phone. Teammates in this role will gain expertise in motivational
interviewing as well as expert knowledge of commercial and government health
insurance benefits, financial assistance programs, and work leave options.
Through our commitment to training, growth and quality, you will have the
opportunity to further your career while working in an award-winning
environment that enables teammates to thrive both professionally and
personally
At DaVita, we often say that we are a community first and a company second.
We work hard to serve our patients and teammates, and honor the DaVita Core
Values of Service Excellence, Integrity, Team, Continuous Improvement,
Accountability, Fulfillment and Fun.
Candidate can work from home after onsite training. Candidate must reside
in/near Denver, CO.
ESSENTIAL DUTIES & RESPONSIBILITIES
Patient Education (Telephonic) - Responsible for patient education while
staying within established compliance parameters for the company and program.
E.g.:
Identifies and effectively communicates opportunities to better the insurance
status of the patients, alleviating financial risk and burden
Provides information to patients to help them find and/or secure options for
insurance coverage and other financial assistance programs as necessary
Completes insurance assessments/evaluations for patients
Accurately documents and classifies patient education sessions
Provides a high-level of customer service to patients to ensure educational
needs are met
Acts as a liaison between patients, facility teammates, billing office and
the corporate office to resolve patient insurance issues and/or concerns
Meetings - Attends team meetings, phone conferences, and trainings as
needed. May assist with onboarding and training of new teammates.
Reporting - Works closely with supervisor/manager to meet objectives,
deadlines, and reporting/measurement requirements as they pertain to
patient education. Reviews trends with team and operational leadership.
Field Relationships - Builds and maintains relationships with field partners
(e.g. Insurance Counselors, Facility Administrators, Social Workers,
Administrative Assistants etc.) to ensure seamless patient support.
Participates in Team/Department/Village-wide Improvement Projects as needed
Oher duties as assigned.
EDUCATION AND EXPERIENCE
High School Diploma
SPECIALIZED EXPERIENCE, EDUCATION, TRAINING, OR QUALIFICATIONS
Minimum of two (2) years' experience in customer service, healthcare
organization, insurance company or related field-Preferred
Intermediate computer skills and proficiency in MS Word and Outlook
Beginner proficiency in MS Excel and PowerPoint
Experience in healthcare industry/healthcare organization working with a
clinical team and patients -Preferred
Demonstrate extensive understanding of insurance plans and benefits (PPO,
HMO, POS, EPO, Indemnity), COBRA benefit options, medical leave
options, American with Disabilities Act, Coordination of Benefits,
Federal and State level health coverage benefits as they relate to
ESRD-Preferr
Experience in case management and/or social work-Preferred
Fluency in Spanish-Preferred
Nights/Weekends: Occasional optional Saturdays. Occasional optional
evening events.
At DaVita, we strive to be a community first and a company second. We want
all teammates to experience DaVita as "a place where I belong." Our goal
is to embed Diversity & Belonging into everything we do in our Village, so
that it becomes part of who we are. We are proud to be an equal opportunity
workplace and an affirmative action employer. As such, individuals are
recruited, hired, assigned and promoted without regard to race, national
origin, religion, age, color, sex, sexual orientation, gender
identity, disability, protected veteran status, or any other protected
characte
Applications are accepted on an ongoing basis.
Salary/ Wage Range$18.50-$28.00 / hour
Compensation for the role will depend on a number of factors, including a
candidate's qualifications, skills, competencies and experience and may
fall outside of the range shown. DaVita offers a competitive total rewards
package, which includes a 401k match, healthcare coverage and a broad
range of other benefits.
